SCORM Rise course not loading

Feb 04, 2019

We have a case of a Rise course not loading. We are using moodle LMS and loading the course as Scorm.

In our case all other users can access the content, and the users affected report that initially they could load the content before the course was updated, but now can not.

Clearing a persons results seems to work.

The error it gives is:

main.bundle.js:119 TypeError: Cannot read property 'index' of undefined
at main.bundle.js:6
at t (main.bundle.js:6)
at new n (main.bundle.js:119)
at pn (main.bundle.js:119)
at Nn (main.bundle.js:119)
at Dn (main.bundle.js:119)
at Zn (main.bundle.js:119)
at Jn (main.bundle.js:119)
at yr (main.bundle.js:119)
at vr (main.bundle.js:119)
Fn @ main.bundle.js:119
12:47:16.852 main.bundle.js:6 Uncaught (in promise) TypeError: Cannot read property 'index' of undefined
at main.bundle.js:6
at t (main.bundle.js:6)
at new n (main.bundle.js:119)
at pn (main.bundle.js:119)
at Nn (main.bundle.js:119)
at Dn (main.bundle.js:119)
at Zn (main.bundle.js:119)
at Jn (main.bundle.js:119)
at yr (main.bundle.js:119)
at vr (main.bundle.js:119)

49 Replies

almost 2 years ago05/13/22 at 7:33 pm (UTC)

Hi there, Suziana. Learners usually run into a blank page because the updated version of the course can't match the learners' suspend data that the course and LMS pass back and forth to keep a learner's place.

In the window to export for LMS, select More settings and click the Reset Learner Progress option when you export your course. Then, when learners launch the newly updated course in your LMS, their progress will be reset. Their quiz data should be retained in the LMS, meaning their score and completion will not be lost.