Spanish version won't load in LMS

Hi There, we recently uploaded a new course to our LMS and we're trying to test it.  We have one English course that's been translated into French and Spanish, and for some reason the Spanish one won't load.  It was built simply by duplicating the content and translating the information inside.  The english and french versions load, but the Spanish version won't:

Details:

  • Built in Rise 360
  • Exported in SCORM 1.2
  • Edge Chromium browser
  • SuccessFactors LMS using iContent
  • Uploads to SF were successful, but when we click on the Spanish module it opens a blank window that never loads anything
  • Tested on multiple machines

 

5 Replies
Alyssa Gomez

Hi there, Adam!

Thanks for letting us know what's going on. Is Edge Chromium the only browser giving you this problem? If you try viewing the course in Chrome, does it appear correctly?

I would also suggest uploading the output file to SCORM Cloud, an LMS testing tool. This will help determine if the issue lies within your LMS or the output file itself. If you are able to replicate, be sure to send the output file to us to take a peek.

Adam Romano

The strange part is that the course is published in three languages.  We created the English version, then duplicated it twice to create French and Spanish.  The English and French versions work fine, but the Spanish loads up a blank screen and nothing comes up.... We have 15 courses that have to go live in 7 days and we're panicking a bit....