There is a problem with transferring results to LMS Moodle

Dec 13, 2021

Users successfully complete the course.

But the result is not passed to LMS Moodle.

And the user cannot generate his certificate.

Previously, everything worked well, the problem appeared a few days ago. The settings remain the same.

Can you please tell me how to solve this problem?

2 Replies
Hazel Bartolome

Hi NSZU User! From here, I would give your course a test drive in another LMS environment. That'll narrow down whether this is an issue with your LMS or with the Rise course itself. We use SCORM Cloud for this kind of testing since it's the industry standard. 

This video tutorial demonstrates how to use SCORM Cloud with Articulate content.
 
If your course works properly in SCORM Cloud but not in your LMS, kindly share your SCORM Cloud findings with your LMS provider to troubleshoot the issue. 
 
If the course encounters the same issues in SCORM Cloud, open a case with us here so that we can investigate.