I have been trying to update/add a video for the last 2 days in Rise, and it is always stuck in the "Processing video" state. I left the window open overnight, and it was still in the same status this morning. I have tried several things, including deleting the section and re-add it; deleting the lesson and re-add it; click cancel and add it again... nothing has worked for me so far.
I don't think the video itself is problematic, it is one of a batch of a dozen or so videos that were all produced the same way (exported from Camtasia and compressed by HandBrake), and all the other videos made it up there okay.
Could someone point me in the right direction here? If it is indeed a problematic video, I'd like to know what's wrong with the video, so I can address it.
Hi Team, Just flagging that I am also having the same issue, and I have tried all the trouble shooting steps. just wondering if there is an outage at the moment?
Just weighing in again as I have struggled with this issue for years!! Today a colleague suggested making sure the video was on my hard drive/desktop before uploading it to Rise. I had it on my OneDrive (cloud) which I thought was good enough and it was not working. As soon as I copied it to my desktop and used that version, it uploaded instantaneously. Hope this saves someone some time!!!!
Gosh, well said. Still having this same exact unaddressed problem, 2 years later. How can Articulate release software when it has so many bugs that take years upon years to address?
Sorry to disagree Karl, because you're a very helpful guy, but the issues often relate to when you do it. Try with the same video the next day and it's fine.
One thing: if you mouse over the block on the right, the editing options are hidden, but the image alt text appears and they still work. So you can actually delete the block after it's been whirring away for a while.
I spend 6 to 7 hours per day in Rise, and have not experienced any functional differences related to "when" you do it (differences between days or time of day).
... very much so, and the ongoing irritations with things that don't work properly (borne out by posts here) are very frustrating.
But for all its faults, I still believe it's the best tool out there for lots of reasons, so hey ho, we just get on with it. And smile a happy smile ...
Hi. I'm having exactly this problem - 228 MB file, uploads relatively quickly and then hangs in processing. Nothing on your outage page. My internet speed is fine. I have deleted the block and tried again. I have cleared my browser cache and the file is uploading from my hard drive. Can you please let me know what I need to do to sort this. Thanks
My video is only 19.9 MB and less than a minute and I've tried everything and it still is taking forever to "process". Any other work arounds? I've closed my browser, cleared cache and cookies, deleted that block and added a new one (about 4 times) and still the same issue.
I'm sorry you've hit this snag when uploading videos to Rise 360! I appreciate the troubleshooting you've already done.
We're aware of the problem, and our engineers are currently working on a fix. In the meantime, you can add _NOPROCESS_ to the video file's name to be able to upload the video.
I'll let you know once the issue is fixed; thank you!
Hello Nancee! I'm happy that uploading videos is now working well on your end; I saw that my colleague Matthew shared the good news of the fix in your support case. I am updating this post to benefit other community members who may have encountered the same issue.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.
Same issue here for last 2 days trying to upload videos and stuck in processing status. I have dont the suggested cache cleareing and restarting, deleting etc...Although I'm not understanding the add_noprocess_ suggestion above.
Pro Tip: If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of optimization on a case-by-case basis. Just add _NOPROCESS_ to the name of your video file. It'll upload and display exactly as you saved it. Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.
42 Replies
Hi Team, Just flagging that I am also having the same issue, and I have tried all the trouble shooting steps. just wondering if there is an outage at the moment?
Hi Lany!
So sorry to hear that you are having difficulty uploading a video file.
What's your video file size? Are you still encountering this issue?
Can you recreate the video block and see if your video uploads successfully?
Just weighing in again as I have struggled with this issue for years!! Today a colleague suggested making sure the video was on my hard drive/desktop before uploading it to Rise. I had it on my OneDrive (cloud) which I thought was good enough and it was not working. As soon as I copied it to my desktop and used that version, it uploaded instantaneously. Hope this saves someone some time!!!!
Well said Grzegorz... another problem to add to a growing catalogue of problems with Articulate Rise (and Storyline!)
Gosh, well said. Still having this same exact unaddressed problem, 2 years later. How can Articulate release software when it has so many bugs that take years upon years to address?
Hi Emily,
I regularly upload videos to Rise and have never encountered this problem in more than 5 years using Rise.
This seems to suggest that individual video files have issues that prevent uploading them.
Sorry to disagree Karl, because you're a very helpful guy, but the issues often relate to when you do it.
Try with the same video the next day and it's fine.
One thing: if you mouse over the block on the right, the editing options are hidden, but the image alt text appears and they still work. So you can actually delete the block after it's been whirring away for a while.
Then come back later and try again!
Hope this helps someone.
Steve
Hi Steve,
Feel free to disagree.
All I do is share my own experiences with Rise.
I spend 6 to 7 hours per day in Rise, and have not experienced any functional differences related to "when" you do it (differences between days or time of day).
Your experiences are obviously different.
... very much so, and the ongoing irritations with things that don't work properly (borne out by posts here) are very frustrating.
But for all its faults, I still believe it's the best tool out there for lots of reasons, so hey ho, we just get on with it.
And smile a happy smile ...
Hi. I'm having exactly this problem - 228 MB file, uploads relatively quickly and then hangs in processing. Nothing on your outage page. My internet speed is fine. I have deleted the block and tried again. I have cleared my browser cache and the file is uploading from my hard drive. Can you please let me know what I need to do to sort this. Thanks
This post was removed by the author
Hi Liz!
I understand that when you upload a video, it hangs in processing. Can you try other supported browsers to see if the issue is browser-specific?
This post was removed by the author
My video is only 19.9 MB and less than a minute and I've tried everything and it still is taking forever to "process". Any other work arounds? I've closed my browser, cleared cache and cookies, deleted that block and added a new one (about 4 times) and still the same issue.
Hi Nancee,
I'm sorry you've hit this snag when uploading videos to Rise 360! I appreciate the troubleshooting you've already done.
We're aware of the problem, and our engineers are currently working on a fix. In the meantime, you can add _NOPROCESS_ to the video file's name to be able to upload the video.
I'll let you know once the issue is fixed; thank you!
Hello Nancee! I'm happy that uploading videos is now working well on your end; I saw that my colleague Matthew shared the good news of the fix in your support case. I am updating this post to benefit other community members who may have encountered the same issue.
If you need help with anything else, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you.
Same issue here for last 2 days trying to upload videos and stuck in processing status. I have dont the suggested cache cleareing and restarting, deleting etc...Although I'm not understanding the add_noprocess_ suggestion above.
How can this be resolved
Got it, thank you. Hopefully the big issue gets resolved.
Adding _NOPROCESS_ to the file name worked for me! thank you!!!