Since this morning, the upload of pictures in Rise is not working (tried using the library or uploading my own pics). Am I the only one? Tks for your help.
Note: was working ok yesterday. I use Google Chrome.
We've identified an outage with Rise 360 where when you try to upload an image, it gets stuck uploading. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
Hi Susan! The issue where images get stuck when uploading has been resolved.
Have you tried clearing your browser's cache or using a different supported browser to see if you'd be able to replicate the issue? Does the issue occur with a particular image/format?
If you continue to encounter this issue, I would suggest opening a support case here and sharing your file(s) with us. Our support engineers will be more than happy to take a closer look at your case.
6 Replies
Hi, I have the same issue but with Edge
Hello - Same issue with me since this morning. Also using Chrome.
Hi everyone.
We've identified an outage with Rise 360 where when you try to upload an image, it gets stuck uploading. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
Good news! Rise is back up and running.
You may need to refresh your course or relaunch your browser before uploading your images to your Rise course, and you should be good to go!
Please do let us know if you encounter this issue again.
Hi I am having this issue today - has this been fixed?
Hi Susan! The issue where images get stuck when uploading has been resolved.
Have you tried clearing your browser's cache or using a different supported browser to see if you'd be able to replicate the issue? Does the issue occur with a particular image/format?
If you continue to encounter this issue, I would suggest opening a support case here and sharing your file(s) with us. Our support engineers will be more than happy to take a closer look at your case.