Video created as Storyline output has blank start screen when used in Rise multimedia block

Hi.  I've created a video in Storyline 360 from 4 slides.  When I embed it in Rise, it shows as a blank screen with start button.  It plays as expected but I'd like to get a first frame picture showing rather than the white square.  Grateful for any suggestions.


11 Replies
Errol Muir

Hi folks.  I have had a repeat of this problem but have found the solution.  If you use the 'publish to video' option while Storyline is in 'Story' view, I get a blank start screen on the video.  But if a slide is open, the video has the slide as the frame showing on the video when published - and when loaded into Rise.  I thought I should complete the story :) 

Errol Muir

Hi folks, sorry to report but the problem continues and I cant get a fix.  When publishing to video I check that there is a first screen image showing in the 'publish' dialogue.  But when published, I get a blank screen on the file icon, and when I load it into Rise, is shows as a blank screen.  The video plays ok but looks bad on the course. I've attached a copy of the Storyline file. Any advice appreciated.

Crystal Horn

Thanks for sharing your .story file, Errol! I'm seeing the same thing when I publish your project to video, and it seems like it's happening during the publishing from Storyline. My own example file is showing the poster frame as expected, however. I'm going to get a case started for you so we can have a closer look. You'll get an email from us with next steps soon!