Hi, I have a course and have set the navigation to 'Restricted'. The issue is when I view the course on my iPad, if I am half-way through the number of topics (menu items) and I hit the refresh in the browser, the 'completed percentage' resets to 0% however the page still remains on the same page/topic and all the menu items above are 'Locked-out'.
Using iPad pro with IOS 12.0.1 and current version of Safari.
This is the published version (i.e. shared link - not in edit or preview mode). The error does not show when I am authoring and using Preview, when you select browser refresh in this mode it will return to the start of the course.
Thanks so much for bringing this up. I'm seeing the same thing on desktop as well as on an iPad. Let me get this to our Rise team to see how we can help. I'll keep you posted on what I find out!
Thanks Alyssa, it would be great if you could let me know when you have some more information about this issue. I am using Rise more and more for our online material and receiving excellent feedback from our users. Keep up the great work Articulate!
When you view a Rise or view the web output, each lesson has it's own unique URL. This means that you'll remain on the same lesson if you refresh the browser.
Here's an example to explain what I mean:
If you're viewing Lesson 4 in a course and you refresh the browser, you'll stay on Lesson 4, but the course progress will be reset to 0%.
If you're viewing Lesson 4 in a course and you close the browser then reopen the course using the original link, you'll start the course from the beginning, and the course progress will be reset to 0%.
Just wanted to add to this discussion. We are getting reports back from users - primarily using iPads and Safari - that their progress is not being saved. Our courses are hosted within the Moodle LMS.
We seem to have a real inconsistency of experience, which is of course frustrating to the user. We advise them to use the 'exit course' link at the top but I would think that - even when simply closing the new tab/window - progress should be saved.
Anyone else experiencing this? Really stuck with what to do.
Hi, Jim and Karl. Thank you for letting me know that you're having issues with progress being saved when the course is launched from your LMS on an iPad.
Testing a sample course in our instance of Moodle, I found that I was able to return to the lesson where I exited, and the sidebar menu showed the correct percentage complete. I realize the issue is inconsistent, but we're happy to have a look with you!
Should have mentioned that our LMS is TopClass, not Moodle.
The problems with iPads are predominantly related to LMS functionality, although there have been some Rise progress tracking issues as well. We have about 4% of users using iPads, and most have no problems. We've not been able to determine why some have issues while others do not.
Have you tried uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
When you resume the course on the iPad, does it start over from the beginning of the course?
If so, have you tried hosting the content in SCORM Cloud (an LMS testing tool) to see if the same problem happens there? This will help determine if the issue lies within your LMS or the actual project file. If you are able to replicate, be sure to send the LMS output file to us to take a peek. Click here to open a case.
I am sorry that I did not write back for so long, but I was waiting for the appropriate device (iPad) to verify the course.
I checked if the package is working properly SCORM (RISE) in SCORM Cloud and it is working properly. The problem appears if the package is placed on our Moodle platform (3.8.2+) and runs on the mobile version of Safari on the iPad. After running, there is an entry in mdl_scorm_scoes_track that the course has started (x.start.time), but after the course has finished or exited, no communication is sent to the database.
In the debug window (SCOMR API Activity log) all the course communication is visible and the status and result (and others) are sent correctly (LMSSetValue), but finally nothing goes to the database on exit.
As you can see, the combination of three items (Moodle, Mobile Safari and RISE course) causes this problem. I will look for the reason, but maybe it's a matter of the right settings in Safari - maybe someone managed to find a solution?
Does your Rise 360 course contain an Exit Course button? Some LMS's won't receive completion data unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.
There are two ways you can add Exit Course functionality to your course:
Add a button block, and set the button destination to "Exit Course."
Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON.
Test the course again after adding the Exit Course button or link, and let me know if that resolves the issue!
Hi Alyssa! Thanks for your help, your hint helped ! :)
Do you provide for the possibility of adding a similar button in the RISE course so that it is possible to force communication with the LMS without leaving the course? Currently, with long courses (over 3 hours), there are cases of losing progress, and unfortunately it turns out after completing the entire course.
Or maybe there is a way to force communication with the LMS during the course?
Hi Robert! Rise 360 courses should communicate with the LMS each time the learner opens a new lesson. However, some browsers like Chrome have deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course window is closed.
If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly. This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.
If your LMS is up to date, you shouldn't need the Exit Course button to force communication -- it'll just happen automatically.
22 Replies
UPDATE: This error also happens when viewing the course using the Chrome browser....
This is the published version (i.e. shared link - not in edit or preview mode). The error does not show when I am authoring and using Preview, when you select browser refresh in this mode it will return to the start of the course.
Hi Gerry,
Thanks so much for bringing this up. I'm seeing the same thing on desktop as well as on an iPad. Let me get this to our Rise team to see how we can help. I'll keep you posted on what I find out!
Thanks Alyssa, it would be great if you could let me know when you have some more information about this issue. I am using Rise more and more for our online material and receiving excellent feedback from our users. Keep up the great work Articulate!
cheers Gerry
I've got some answers for you, Gerry!
When you view a Rise or view the web output, each lesson has it's own unique URL. This means that you'll remain on the same lesson if you refresh the browser.
Here's an example to explain what I mean:
Progress will only be retained if you're viewing the course from an LMS.
Let me know if you have more questions about that!
Hi
Just wanted to add to this discussion. We are getting reports back from users - primarily using iPads and Safari - that their progress is not being saved. Our courses are hosted within the Moodle LMS.
We seem to have a real inconsistency of experience, which is of course frustrating to the user. We advise them to use the 'exit course' link at the top but I would think that - even when simply closing the new tab/window - progress should be saved.
Anyone else experiencing this? Really stuck with what to do.
Thanks.
We have advised our learners not to use iPads, as there are too many users having issues with the courses and our LMS..
Hi, Jim and Karl. Thank you for letting me know that you're having issues with progress being saved when the course is launched from your LMS on an iPad.
Testing a sample course in our instance of Moodle, I found that I was able to return to the lesson where I exited, and the sidebar menu showed the correct percentage complete. I realize the issue is inconsistent, but we're happy to have a look with you!
Should have mentioned that our LMS is TopClass, not Moodle.
The problems with iPads are predominantly related to LMS functionality, although there have been some Rise progress tracking issues as well. We have about 4% of users using iPads, and most have no problems. We've not been able to determine why some have issues while others do not.
Hi Karl,
Have you tried uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
Hi everyone,
I know this conversation is a bit old but I'm wondering if anyone found any resolution? We are having a similar issue with our users and ipad.
Thanks in advance.
Nicole
Hi Nicole!
Thanks for letting us know what's going on. It sounds like your Rise 360 course is hosted on a learning management system, is that right?
If so, are your learners viewing the course on an iPad mobile browser or in an LMS app?
Thanks for the quick response. Yes the course is hosted on Moodle. And they are using a browser to view. We do not currently use the app.
Thanks for confirming that, Nicole. From here, we'll want to have a closer look at your LMS output file for some testing on our side.
If you don't mind sharing the output file with us, you can send it privately right here. We'll delete it when we're finished testing.
Hi,
Has anyone found a solution to the problem of RISE training on iPad ?
Thanks in advance.
Robert
Hi Robert! Tell me more about the problems you are seeing with your Rise 360 courses on an iPad.
Are you viewing the course from a mobile browser or from an iPad app?
Hi Alyssa, course is viewing in Safari and Chrome browser on iPad mini - SCORM standard 1.2
Thanks in advance.
Robert
Thanks, Robert!
When you resume the course on the iPad, does it start over from the beginning of the course?
If so, have you tried hosting the content in SCORM Cloud (an LMS testing tool) to see if the same problem happens there? This will help determine if the issue lies within your LMS or the actual project file. If you are able to replicate, be sure to send the LMS output file to us to take a peek. Click here to open a case.
I am sorry that I did not write back for so long, but I was waiting for the appropriate device (iPad) to verify the course.
I checked if the package is working properly SCORM (RISE) in SCORM Cloud and it is working properly. The problem appears if the package is placed on our Moodle platform (3.8.2+) and runs on the mobile version of Safari on the iPad.
After running, there is an entry in mdl_scorm_scoes_track that the course has started (x.start.time), but after the course has finished or exited, no communication is sent to the database.
In the debug window (SCOMR API Activity log) all the course communication is visible and the status and result (and others) are sent correctly (LMSSetValue), but finally nothing goes to the database on exit.
As you can see, the combination of three items (Moodle, Mobile Safari and RISE course) causes this problem. I will look for the reason, but maybe it's a matter of the right settings in Safari - maybe someone managed to find a solution?
Hi Robert! Thanks for following up!
Does your Rise 360 course contain an Exit Course button? Some LMS's won't receive completion data unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.
There are two ways you can add Exit Course functionality to your course:
Test the course again after adding the Exit Course button or link, and let me know if that resolves the issue!
Hi Alyssa! Thanks for your help, your hint helped ! :)
Do you provide for the possibility of adding a similar button in the RISE course so that it is possible to force communication with the LMS without leaving the course?
Currently, with long courses (over 3 hours), there are cases of losing progress, and unfortunately it turns out after completing the entire course.
Or maybe there is a way to force communication with the LMS during the course?
Hi Robert! Rise 360 courses should communicate with the LMS each time the learner opens a new lesson. However, some browsers like Chrome have deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course window is closed.
If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly. This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.
If your LMS is up to date, you shouldn't need the Exit Course button to force communication -- it'll just happen automatically.