I tried uploading a photo into a Quote block today over 3 hours ago and it is still showing as "processing". If I shutdown, Rise, Articulate, or my Computer it doesn't fix the problem. It also doesn't let me cancel the upload or choose to upload a new image again. I have successfully uploaded the same image in 11 other courses as this is one of our presenter's bio pics.
Oh dear, Philip! That is a long time to wait - I'd never wait more than say 10 minutes...any longer there is something up with the image, Rise course, connection, etc. that our team can help check into.
Can you let me know the name of the course you were working on? I can ask our team to look at what's happening with the image and see what we can fix on our end for this course.
Can you also share the image you were using? Our team is looking into it right now, and they'd like to take a look at that to help prevent it from happening again.
I was doing it as a batch task, meaning I was uploading that picture in all the 'Nutrition Pillar' pieces one right after the other. This one froze on 'Processing', so I went ahead and finished uploading it into Pillars 11 and 12. Only Pillar 10 had this problem.
Thanks again for your help!
PHILIP DEER
EQUINOX | EDUCATION MANAGER, EFTI
9465 WILSHIRE BLVD, SUITE 200
BEVERLY HILLS, CA 90212
General: 424.293.4436
Direct: 424.293.4441
If you respond via email attachments won't be included here, so you'll need to visit the forum discussion to upload it here. The course should be all fixed up - so you can try adding the image again.
Awesome Philip - if you're able to share the image, my team would love to get a look at it. If you can't share here in public, I also understand that so you can upload it to me here.
Thanks for sharing that image - I gave it a quick test in my Rise courses (the full width image) and it uploaded very quickly. Could you let me know what lesson type/block you were trying to add this too?
In the meantime, I'll have the team take a look at your Rise course.
The easiest way to fix this up is to remove that individual block and recreate it. The photos can get stuck at loading if you're trying to load multiple photos into blocks at a time, or if you had an issue with your internet connection. Our team is looking into this to provide some messaging vs. just freezing up your lesson.
Hope that helps, and let me know if you need anything else!
14 Replies
Oh dear, Philip! That is a long time to wait - I'd never wait more than say 10 minutes...any longer there is something up with the image, Rise course, connection, etc. that our team can help check into.
Can you let me know the name of the course you were working on? I can ask our team to look at what's happening with the image and see what we can fix on our end for this course.
Pillar 10: Healthy Fats Daily
Thanks,
PHILIP DEER
EQUINOX | EDUCATION MANAGER, EFTI
9465 WILSHIRE BLVD, SUITE 200
BEVERLY HILLS, CA 90212
General: 424.293.4436
Direct: 424.293.4441
EQUINOX.COM
#ItsNotFitnessItsLife
Thanks Philip! I'll be in touch as soon as I can.
Note: Replying via email will include your signature. You can edit out your contact information from your post if you'd like!
Hi Philip,
Can you also share the image you were using? Our team is looking into it right now, and they'd like to take a look at that to help prevent it from happening again.
Here's the image.
I was doing it as a batch task, meaning I was uploading that picture in all the 'Nutrition Pillar' pieces one right after the other. This one froze on 'Processing', so I went ahead and finished uploading it into Pillars 11 and 12. Only Pillar 10 had this problem.
Thanks again for your help!
PHILIP DEER
EQUINOX | EDUCATION MANAGER, EFTI
9465 WILSHIRE BLVD, SUITE 200
BEVERLY HILLS, CA 90212
General: 424.293.4436
Direct: 424.293.4441
EQUINOX.COM
#ItsNotFitnessItsLife
Hi Philip,
If you respond via email attachments won't be included here, so you'll need to visit the forum discussion to upload it here. The course should be all fixed up - so you can try adding the image again.
It works now.
Thank you!
PHILIP DEER
EQUINOX | EDUCATION MANAGER, EFTI
9465 WILSHIRE BLVD, SUITE 200
BEVERLY HILLS, CA 90212
General: 424.293.4436
Direct: 424.293.4441
EQUINOX.COM
#ItsNotFitnessItsLife
Awesome Philip - if you're able to share the image, my team would love to get a look at it. If you can't share here in public, I also understand that so you can upload it to me here.
Hi,
I experience the same problem with one image today. I work with Chrome (Version 67.0.3396.79).
Course name : Prise en charge de la santé et de la sécurité au travail / Phase 1
I attached the image.
Thank you! :)
Hi Genevieve,
Thanks for sharing that image - I gave it a quick test in my Rise courses (the full width image) and it uploaded very quickly. Could you let me know what lesson type/block you were trying to add this too?
In the meantime, I'll have the team take a look at your Rise course.
Quote B! :)
Thank you!
Thanks, Geneviève for checking that!
The easiest way to fix this up is to remove that individual block and recreate it. The photos can get stuck at loading if you're trying to load multiple photos into blocks at a time, or if you had an issue with your internet connection. Our team is looking into this to provide some messaging vs. just freezing up your lesson.
Hope that helps, and let me know if you need anything else!
Ok yes that works! I created a template so it's quicker to recreate.
Thanks
Thanks, Geneviève. Using the block templates will definitely help your work go faster!
Let us know if you need anything else!
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