"Hi Tom, I had actually given up on this as I found a small work around. Similar to what you had suggested (hitting record screen and then..."

"I am creating a course that is a simulation of one of our companies programs. For one of the slides, I want users to input information. I..."

"Just a quick update - the support person I have been working with was able to replicate the error and it has been logged as a bug. They a..."

"Hi Deborah! I certainly will! I currently have a support ticket out. But issue is coming in when I have closed captions added and using t..."

"Thank you Joe! I agree that I should be able to close out and reopen my projects without any issues. I have tried the troubleshooting sug..."

"Hi Joe! I have not heard from Robert, but I did submit a support case yesterday since I discovered the issue was with the version of Stor..."

"Just a quick update - I tried rolling back Storyline to a previous version of Storyline to see if one of the updates was causing the issu..."

"Hi Lauren! My apologies - it's not the video that is the issue - it's the Replay file. When I start a new Replay project, I either import..."

"Not sure if any one else has this issue, but I'm running into an issue with my module when I add closed captions. I have the module set t..."

"When I open a video in replay, the image is distorted and pixelated. Thankfully when I published the video as an MP4, it's fine. But I ca..."

"I am creating a how to video for my company. I do a screen recording and insert the MP4 into a Storyline360 project. When I preview the s..."

"Thanks for the clarification! When I'm actually screen recording in Replay everything looks fine. But when it populates in Replay so I ca..."

"Hi Ren, Thank you for the feedback! Could you explain further in how to set the software to full screen when editing? Typically when I am..."

"I am doing screen recordings as how to demos for my company. When I am recording screen in Replay everything look clean and crisp. Howeve..."

"I have an MP4 file that a coworker sent to me that I imported into Replay 360 so we could make some edits. However, only the audio is the..."