"The site isn't horrible... it's largely user error. We get people in here who really have not used a computer and are unable to complete ..."

"Gah! This is what happens when I'm staring at a file for too long! Here is the source file, and thank you!"

"Eeeeps... installed the update for Storyline 1 and when I opened the program it started a 30 day trial on my licensed software?"

"Thanks for the recommendation! I will try that."