"In the end the studio who created the video updated it.  However, before that I tried the editing the length of the video within Storylin..."

"Hi Alyssa The video is certainly set to Show Until End - I think it could well be that the final frame is a black screen. If it should ..."

"I will have a look at the involved repair - thanks"

"Hi Matthew Yes, I have done this and it still does not work."

"Hi Ashley I can't share it as it is covered by a non-disclosure agreement (can't even share privately). But as I know I can open it in 3..."

"I can open it in the 360 trial and my customer contact can open it in SL3 so I don't think there is anything wrong with the file. I trie..."

"Thanks Wendy and Phil I had actually read that article which prompted me to update my SL3. However, the problem is still there - hence t..."

"Hi Mark Thanks for your reply. I did run a trial of Articulate 360 back in the Spring - but only used the Storyline part. I have also sp..."

"Thanks Susi That is really helpful :-)"