Tim Wicks-Frank
Tim Wicks-Frank
Owner at Verbs, Ltd.
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  • Dublin, Ohio
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Tim Wicks-Frank replied to the discussion iOS 10 - Playing Videos
"Woo-Hoo! Thanks to everyone who shared their expertise to help identify a solution. After installing iOS 10.2 beta on an iPad, our vide..."
  • over 7 years ago11/08/16 at 3:05 pm (UTC)
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Tim Wicks-Frank replied to the discussion iOS 10 - Playing Videos
"Whoo-Hoo! Please let us know if you hear anything from Cornerstone regarding how they fixed this issue, as we need to implement the same..."
  • over 7 years ago11/03/16 at 9:44 pm (UTC)
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Tim Wicks-Frank replied to the discussion iOS 10 - Playing Videos
"Hi, we tested courses on Cornerstone with an iPad (iOS10) and iPhone 7 Plus and videos played fine. Perhaps your company is in a differen..."
  • over 7 years ago11/03/16 at 2:41 pm (UTC)
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Tim Wicks-Frank replied to the discussion iOS 10 - Playing Videos
"Hello, we learned today that Cornerstone fixed this issue. We're asking them to provide us with a description of the fix. I'm happy to sh..."
  • over 7 years ago11/02/16 at 9:03 pm (UTC)
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Tim Wicks-Frank replied to the discussion iOS 10 - Playing Videos
"Cornerstone told us today that they fixed the iOS 10 issue. The fix is scheduled for an October 28th release. I'll try to get a descript..."
  • over 7 years ago10/19/16 at 10:42 pm (UTC)
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Tim Wicks-Frank replied to the discussion iOS 10 - Playing Videos
"There is still no ETA for a fix from Cornerstone. The issue (ticket) has been escalated to the highest levels within Cornerstone as more ..."
  • over 7 years ago10/19/16 at 12:29 am (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"Ditto about Flash. Keep in mind that we modified the “player_compiled.js” file that resides in the "mobile" folder to fix the issue. To ..."
  • over 7 years ago09/22/16 at 7:23 pm (UTC)
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Tim Wicks-Frank replied to the discussion iOS 10 - Playing Videos
"Hi Ashley, We're thinking this could be a mime-type issue as well. We opened a ticket with Cornerstone LMS. We uploaded a course to our ..."
  • over 7 years ago09/22/16 at 7:19 pm (UTC)
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Tim Wicks-Frank started a new discussion iOS 10 - Playing Videos
"Videos in Storyline courses do not play on iPads or iPhones that are running iOS 10. I understand that iOS 10 enables inline video (webki..."
  • over 7 years ago09/16/16 at 5:52 pm (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"In the "For What it's Worth Department", here's a work-around for our web-object issue. See attached screenshot for results. In the Sto..."
  • over 7 years ago08/26/16 at 3:00 pm (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"Ashley, thanks for the quick response. I'm hopeful there is a resolution in the near future."
  • over 7 years ago07/29/16 at 12:55 am (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"Ashley, iPad and iPhone users see no error when viewing the web object. When publishing the course as HTML5, content that is linked to th..."
  • over 7 years ago07/28/16 at 9:05 pm (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"Hi Ashley, unfortunately that approach does not enable Apple users to view this material. Based on other forum entries, it looks as if th..."
  • over 7 years ago07/27/16 at 11:02 pm (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"Leslie, please let me know if your team has a fix, as we are about to release all new courses for our sandwich curriculum. The courses co..."
  • over 7 years ago07/25/16 at 3:30 pm (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"We are using Storyline 2. Thanks, Tim"
  • over 7 years ago07/19/16 at 12:21 pm (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"Crystal, we tried testing both Flash and HTML5 versions on all devices. It seems that we have narrowed the issue to iOS (and even Mac OSX..."
  • almost 8 years ago07/18/16 at 6:53 pm (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"Hi, yes, I'm viewing the HTML5 in Safari on an iPad and iPhone. Sorry, we're not permitted to share this type of content. It looks fine i..."
  • almost 8 years ago07/15/16 at 12:32 am (UTC)
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Tim Wicks-Frank replied to the discussion Web Object Sizing-Scaling
"Hi, when publishing the course as HTML5, content that is linked to the web object does not scale (resize) when viewed on an iPhone or iPa..."
  • almost 8 years ago07/14/16 at 12:58 am (UTC)
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Tim Wicks-Frank started a new discussion Web Object Sizing-Scaling
"I do not know if this is a bug or possible new feature. When viewing a course that contains a web object on an iPad or iPhone, the web ob..."
  • almost 8 years ago07/13/16 at 1:40 pm (UTC)
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Tim Wicks-Frank started a new discussion Interactive Video
"I've seen tutorials about creating interactive video; however, they seem to require the use of your mobile player app.  Do any Articulat..."
  • almost 8 years ago06/29/16 at 1:22 pm (UTC)