Videos in Storyline courses do not play on iPads or iPhones that are running iOS 10. I understand that iOS 10 enables inline video (webkit-playsinline).
Our own - the vLearning Platform (www.v-learningsolutions.com). SCORM eLearning is a component in our blended mix, but a very important one for some tenants so this was something we needed to fix asap!
We use the Microsoft Azure Cloud + Microsoft .NET stack so were affected by this bug. I can't speak for SCORM.com, but they may be using a different technology that doesn't use authentication cookies in the same way - hence they weren't affected.
Thanks Erik for that update and I'm glad to hear you were able to figure out the steps to resolve it and hopefully it's something that is accessible to all soon.
Thanks to everyone who shared their expertise to help identify a solution.
After installing iOS 10.2 beta on an iPad, our videos play fine from courses that reside on our internal Microsoft IIS web servers. We'll do more testing, but it seems like the issue was fixed in iOS 10.2 beta.
If anyone knows what caused this issue or what Apple did to fix it, we would appreciate knowing that information.
I don't know that Apple indicated what the cause or specifics of the fix were and I'm not a member of their Beta program to see it. It seems it was just a change to how videos were being dealt with on specific platforms?
I am having the same problem using Litmos on iPad Air. When I upgraded to iOS 10, I can no longer run videos on my iPad using Storyline 2.0 through Litmos.
Hi Victoria. I'm sorry you've run into this problem! I haven't seen anything new on Litmos, but it sounds like Apple has a beta for iOS 10.2 in the works. Per some user comments above, it seem successful. We (and the rest of the community in this discussion, hopefully) will post an update once we hear about it! Thanks for subscribing to this thread.
We've heard from a few users that the issue with videos in iOS10 is LMS specific and in regards to codecs or changes within the LMS that need to be made to accommodate iOS10. Have you reached out to your LMS team in regards to this?
That is also what I have heard as with Cornerstone they had to apply a patch on their end to meet-up with iOS - once they did, our videos and courses began to play as normal once again. Definitely reach out to your support people.
Sorry to contradict you, but the error lies definitely within iOS 10. But it has been solved with 10.2, which is still beta but should be published by the end of November (I hope).
It is *not* a problem of the LMS nor of Articulate storyline et al.
When I tested it also in iOS 10.2 beta version, I could see all my Storyline video courses are working fine again. So, now just waiting for the release of iOS 10.2 patiently :)
No problem - however, we are not on Beta 10.2 and our LMS claims to have done something on their end and pushed out an update - and once they did, our videos/courses were working again. They claimed it was something on their end that needed to be updated in order to be compatible with iOS. We are only on iOS 10.1.1 and all is working now. So I'm not sure then what the fix was, if our LMS actually fixed something or just claimed to have done so - which would be worrisome to me if it was the latter.
You are both correct. The issue IS 100% with iOS 10, BUT LMS providers can "work around" the issue as it only affects a particular piece of functionality used to authenticate the HTTP requests for content.
We've done this because for many of our customers it simply wasn't acceptable to wait for Apple to fix the bug and leave their on-the-road staff without access to crucial content.
No worries at all - it's been a bit of a grey area, since it does work within LMSs such as SCORM Cloud or stand alone web servers that aren't running the beta of iOS10.2 where it's working now. I'm just glad to hear folks are getting a fix from Apple and their LMSs.
Thank you all for this. I'm seeing the same problem in our LMS when using a Iphone with IOS 10 and when using an IPad with IOS 9.3.5. Our LMS is Absorb, and same problem there as with Cornerstone and Moodle examples mentioned above. Videos not launching or playing at all.
Thanks to Tim W. for posting this issue. I totally understand Erik H.'s point of view - very unfortunate that this very time consuming issue has arisen. We have a lot of embedded videos in Storyline 2, and would really appreciate an quicker solution; thank you Susi B. for your suggestion "using a trigger for the video to start media when the timeline of the slide/layer starts works on iPad" - time cosuming but I appreciate this back up option if no other turnkey solution is forthcoming - I'll do some testing to see if I can get that to work. Thanks, L
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Our own - the vLearning Platform (www.v-learningsolutions.com). SCORM eLearning is a component in our blended mix, but a very important one for some tenants so this was something we needed to fix asap!
We use the Microsoft Azure Cloud + Microsoft .NET stack so were affected by this bug. I can't speak for SCORM.com, but they may be using a different technology that doesn't use authentication cookies in the same way - hence they weren't affected.
Thank you Steve. I asked so I can share this info to our LMS provider Successfactors. Will pass it on to them.
BR /Ananda
Im an iOS Beta-Tester.
With iOS 10.2 (14C5062e) the bug seems to be fixed. I'm using Moodle 3.0.4+ (Build: 20160510) and an iPad Air 2.
To install the newest Beta of iOS goto https://beta.apple.com/sp/en/betaprogram/
Thanks and iOS 10.2 is yet to be released?
BR /Ananda
No ist still Beta.
Since it came out a week ago, I expect it to be official not earlier than by the end of November.
Ok thanks Erik. This is valuable info that a fix is coming soon..
BR /Ananda
Thanks Erik for that update and I'm glad to hear you were able to figure out the steps to resolve it and hopefully it's something that is accessible to all soon.
Ah! now I see the beta program and link. I could not see that line when I replied from my email earlier. Thanks again!
Ok, I can also confirm this. I tested on beta iOS 10.2 and it works fine now. So, it is now a matter of waiting for iOS 10.2 launch I guess.
Sent from my iPad
Thanks for that confirmation Ananda!
Woo-Hoo!
Thanks to everyone who shared their expertise to help identify a solution.
After installing iOS 10.2 beta on an iPad, our videos play fine from courses that reside on our internal Microsoft IIS web servers. We'll do more testing, but it seems like the issue was fixed in iOS 10.2 beta.
If anyone knows what caused this issue or what Apple did to fix it, we would appreciate knowing that information.
Thanks again for the help.
Tim
Hi Tim,
I don't know that Apple indicated what the cause or specifics of the fix were and I'm not a member of their Beta program to see it. It seems it was just a change to how videos were being dealt with on specific platforms?
I am having the same problem using Litmos on iPad Air. When I upgraded to iOS 10, I can no longer run videos on my iPad using Storyline 2.0 through Litmos.
Hi Victoria. I'm sorry you've run into this problem! I haven't seen anything new on Litmos, but it sounds like Apple has a beta for iOS 10.2 in the works. Per some user comments above, it seem successful. We (and the rest of the community in this discussion, hopefully) will post an update once we hear about it! Thanks for subscribing to this thread.
Hi Victoria,
We've heard from a few users that the issue with videos in iOS10 is LMS specific and in regards to codecs or changes within the LMS that need to be made to accommodate iOS10. Have you reached out to your LMS team in regards to this?
That is also what I have heard as with Cornerstone they had to apply a patch on their end to meet-up with iOS - once they did, our videos and courses began to play as normal once again. Definitely reach out to your support people.
Sorry to contradict you, but the error lies definitely within iOS 10. But it has been solved with 10.2, which is still beta but should be published by the end of November (I hope).
It is *not* a problem of the LMS nor of Articulate storyline et al.
When I tested it also in iOS 10.2 beta version, I could see all my Storyline video courses are working fine again. So, now just waiting for the release of iOS 10.2 patiently :)
Note: The LMS we have is Successfactors.
BR /Ananda
No problem - however, we are not on Beta 10.2 and our LMS claims to have done something on their end and pushed out an update - and once they did, our videos/courses were working again. They claimed it was something on their end that needed to be updated in order to be compatible with iOS. We are only on iOS 10.1.1 and all is working now. So I'm not sure then what the fix was, if our LMS actually fixed something or just claimed to have done so - which would be worrisome to me if it was the latter.
You are both correct. The issue IS 100% with iOS 10, BUT LMS providers can "work around" the issue as it only affects a particular piece of functionality used to authenticate the HTTP requests for content.
We've done this because for many of our customers it simply wasn't acceptable to wait for Apple to fix the bug and leave their on-the-road staff without access to crucial content.
Hi Erik,
No worries at all - it's been a bit of a grey area, since it does work within LMSs such as SCORM Cloud or stand alone web servers that aren't running the beta of iOS10.2 where it's working now. I'm just glad to hear folks are getting a fix from Apple and their LMSs.
Yep, sent a message saying just that to Litmos. Waiting for reply, as our time zones are incompatible.
Thanks Victoria and please keep us posted as I suspect there are other users accessing their courses through Litmos.
Thank you all for this. I'm seeing the same problem in our LMS when using a Iphone with IOS 10 and when using an IPad with IOS 9.3.5. Our LMS is Absorb, and same problem there as with Cornerstone and Moodle examples mentioned above. Videos not launching or playing at all.
Thanks to Tim W. for posting this issue. I totally understand Erik H.'s point of view - very unfortunate that this very time consuming issue has arisen. We have a lot of embedded videos in Storyline 2, and would really appreciate an quicker solution; thank you Susi B. for your suggestion "using a trigger for the video to start media when the timeline of the slide/layer starts works on iPad" - time cosuming but I appreciate this back up option if no other turnkey solution is forthcoming - I'll do some testing to see if I can get that to work. Thanks, L
Litmos support wrote me and said it was a known issue and they are working on it.
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