Videos in Storyline courses do not play on iPads or iPhones that are running iOS 10. I understand that iOS 10 enables inline video (webkit-playsinline).
Have you reached out to your Absorb team? As you'll see here, it's been something specific to each LMS with iOS 10 being the latest release from Apple, and Apple has shared that they have a fix in their current iOS 10 beta. As for the LMSs mentioned here, everyone's been great about sharing the update that they're receiving from their LMS team but I haven't heard anyone mention Absorb yet - so you may want to reach out to them directly.
Thanks Ashley, I contacted Absorb at the same time as posting here and they did respond. I'll share an update once I have more info. For now it looks like its miraculously working again - magic pixie dust perhaps :-). Not sure I want to do a few more tests.
Litmos has pointed the finger at Articulate now. I just love the way a problem occurs and everyone is pointing fingers at everyone else and waiting for someone else to fix it. Here's the latest from Litmos support:
Matthew Mower, Nov 17, 08:13 PST:
Victoria, This is mostly something on the side of Articulate so you would need to watch there message broads for notification when it is fixed fully. We are looking into any workarounds but where the main problem is with articulate there does not seem to be anything as of yet. Most likely the fix will come from Articulate sooner then from us.
Moodle had the same problem and has fixed it. As far as I know Cornerstone did a fix/update too. Plus Apple seems like fixing it with the 10.2 Update, some users who tested the beta reported it is fixed with 10.2 and should be out by end of November (hopefuly).
I saw a few of your replies via email, and the mention that a post here was deleted? I see one noted as "deleted by author" so it does appear that you deleted at least one post, but as far as I can tell there wasn't something deleted by our team.
As for the issues seen in this forum discussion, as you'll see here it's something a few users have experienced in other LMSs and with iOS10. We've tested it out within SCORM Cloud and web servers and haven't run into the same problems - so that's where we've had to rely on the individual users in regards to how it's behaved in their LMS to share that it's something each LMS is also working on.
I had uploaded the comment from Litmos - passing the buck as it were and blaming Articulate and then I couldn't find the post, so thought maybe it was deleted, but then found it and deleted my comment that my post was deleted.
Thanks Victoria for that update - and I'm glad that you were able to find the comment here again. :-) The only reasons our team would delete a comment is if it violates our community guidelines here.
We have the same issue with videos not playing on iPads using i OS 10. I am using SL2 (ver.11).
To conclude:
· LMS online modules successfully play video/audio on iPads with i OS 8 and i OS 9 and laptops/PC any browser
· The same LMS online modules do not play video/audio on iPads i OS 10.
· We have published these files as a web linked directly without going through our LMS and get the same result (Videos/Audio play on iPads with i OS 8 and i OS 9 but not i OS 10)
We need your help and advice as this points to I OS 10.
There was a fix released by Apple reported to us from other users for this issue. Please be sure that you're utilizing the latest update for iOS 10 (10.2) as that one included the fix.
99 Replies
Hi Luci,
Have you reached out to your Absorb team? As you'll see here, it's been something specific to each LMS with iOS 10 being the latest release from Apple, and Apple has shared that they have a fix in their current iOS 10 beta. As for the LMSs mentioned here, everyone's been great about sharing the update that they're receiving from their LMS team but I haven't heard anyone mention Absorb yet - so you may want to reach out to them directly.
Awesome news Victoria - thanks for keeping us updated.
Thanks Ashley, I contacted Absorb at the same time as posting here and they did respond. I'll share an update once I have more info. For now it looks like its miraculously working again - magic pixie dust perhaps :-). Not sure I want to do a few more tests.
Ha! I understand that Luci but magic works in mysterious ways. Keep us posted if you here more from Absorb as well!
Litmos has pointed the finger at Articulate now. I just love the way a problem occurs and everyone is pointing fingers at everyone else and waiting for someone else to fix it. Here's the latest from Litmos support:
Matthew Mower, Nov 17, 08:13 PST:
Victoria,
This is mostly something on the side of Articulate so you would need to watch there message broads for notification when it is fixed fully. We are looking into any workarounds but where the main problem is with articulate there does not seem to be anything as of yet. Most likely the fix will come from Articulate sooner then from us.
Thank you,
Matt Mower
Litmos Support
see the latest below
Trust me. Apple will solve that problem soon.
Get Outlook for iOS
Hi Victoria,
Moodle had the same problem and has fixed it. As far as I know Cornerstone did a fix/update too. Plus Apple seems like fixing it with the 10.2 Update, some users who tested the beta reported it is fixed with 10.2 and should be out by end of November (hopefuly).
This post was removed by the author
That won't help our problem. My team accesses their courses on Litmos through their PC laptop or their iPad.
Outlook has nothing to do with it.
Hope so! Even a week of our courses not working is a very, very bad thing.
Hi Victoria,
I saw a few of your replies via email, and the mention that a post here was deleted? I see one noted as "deleted by author" so it does appear that you deleted at least one post, but as far as I can tell there wasn't something deleted by our team.
As for the issues seen in this forum discussion, as you'll see here it's something a few users have experienced in other LMSs and with iOS10. We've tested it out within SCORM Cloud and web servers and haven't run into the same problems - so that's where we've had to rely on the individual users in regards to how it's behaved in their LMS to share that it's something each LMS is also working on.
Sorry to hear that was your experience Victoria - after mentioning it was a known issue then passing it back.
You mention viewing on a PC laptop above as well - are those users having issues?
Hi Ashley,
I had uploaded the comment from Litmos - passing the buck as it were and blaming Articulate and then I couldn't find the post, so thought maybe it was deleted, but then found it and deleted my comment that my post was deleted.
phew!
Hi Leslie,
No, our PC laptops work. Just the iPad. And my iPhone works as well.
Unfortunately, my teams access a lot of their courses from the iPad. We have sent out messages now asking people not to upgrade to iOS 10.1.
(PC meaning "not Mac")
Thanks Victoria for that update - and I'm glad that you were able to find the comment here again. :-) The only reasons our team would delete a comment is if it violates our community guidelines here.
Ok so iOS 10.2 is released today. Anyone else already tested on 10.2 and can also say it fixes the problem?
Fingers crossed it does!!
Good news, we have tested the modules on Success Factors LMS, the videos are loading fine now.
Thanks for that update Karthik!
Hi,
We have the same issue with videos not playing on iPads using i OS 10. I am using SL2 (ver.11).
To conclude:
· LMS online modules successfully play video/audio on iPads with i OS 8 and i OS 9 and laptops/PC any browser
· The same LMS online modules do not play video/audio on iPads i OS 10.
· We have published these files as a web linked directly without going through our LMS and get the same result (Videos/Audio play on iPads with i OS 8 and i OS 9 but not i OS 10)
We need your help and advice as this points to I OS 10.
Thanks,
Paul
Hey PG!
There was a fix released by Apple reported to us from other users for this issue. Please be sure that you're utilizing the latest update for iOS 10 (10.2) as that one included the fix.
We just updated to 10.2 and all worked fine. Thanks for prompt response.
So glad to hear that, PG! :)
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