"Hold on Brett, it crashed right after I posted yesterday. I thought it had something to do with Microsoft .NET Framework 4 vs 4.5.1. Her..."

"Hi Leslie, the support team has been WONDERFUL! I followed their instructions, and so far everything is working as it should. Please tell..."

"Hi Leslie! Do you have any ideas for a workaround?"

"Hi Brett, I just opened a support case for this too # 00427140. Until it's resolved, I can't use this product."

"Brett, that describes it perfectly."

"Gerry Wasiluk said: Thanks! So far the course is working just fine on my HP Windows 8.1 (64-bit) laptop (16 GB RAM) with Storyline 2 Upd..."

"AHA! Gerry, you might have hit the nail on the head...I didn't know there was an update. Let's see what happens after I install that"

"Hi Gerry, My extra one is at home, and I don't think we have any spare ones laying around here at work."

"Gerry, Ask and you shall receive!"

"Thanks Steve. This is the THIRD completely fresh SL file for this course. I'm going bananas over here!"

"Hi Gerry, No layers. 3 scenes each with 9 slides. It's a PC (Dell) OS: Windows 7, 64-bit Installed RAM: 4 GB (3.88 GB usable)"

"Sorry Steve, but I just tried the import for each and every single slide. I find it impossible to believe that every slide is 100% corrup..."

"Hi Steve, do you happen to know the URL to submit a support ticket?"

"I can do that, but this is happening with all of my SL2 files. I cannot justify this software if this keeps happening. What is the root c..."

"Hi Gerry, here you go"

"I use the little zoom toolbar in lower right of the screen. Does that help?"

"Glad it worked!"

"You're welcome!"

"Hi Lyn, if you look down in the bottom right corner (make sure you're on the slide, not a layer), you'll see a gear icon right on top of ..."

"Yes...I'll do it right now! How are you doing? Hope all is well. And ignore all my other posts...sorry."

"Hi Justin, what people need is this."

"Really? This isn't workable. I have 20+ courses, and there is no way I want to go through each one and do a hard return whenever I want s..."

"Is there any way, aside from a hard return, to apply spacing in the Notes and have that spacing appear in Text in the player?"

"I learned the hard way that you should only ever edit your text if you're viewing at 100%. In other words, your font doesn't display and ..."

"As a client, I always appreciated the source files. Sometimes it was just in case we had to make minor edits (such as that pesky typo no ..."