17 Replies
Steve Gannon

Try going into the audio editor and adjusting the on-click sync points there. If you added an animation to a slide after syncing in the past, you may find the first on-click marker in the audio editor for that slide is at the beginning of the slide rather than in the order you set it up in PowerPoint's animation pane. In this case, drag that sync marker to the right.

Also, do you have any objects on the slide that you have hidden using PowerPoint's Selection pane? If so, either delete that object or remove the animation from that object.

suzie cotton

I am having a problem that I belive the very similar if not the same.  My sync feature worked and then the next day when I click on it nothing happens no audio and will not sync.  I can't tell for sure from this what the answer was.  I tried to click on the created article but it just took me the articualte home page.  Also if I have to reinstall (will soon be installing a new/bigger hard drive) how do I get my registeration code again? (I can not find my original email).  I can only find the registeration for my articualte 05 not the one for articulate 09.

Thanks

Christine Hendrickson

Hi Suzie. Welcome to E-Learning Heroes!

I believe this article is the one mentioned earlier in the thread. Take a look and see if the solution provided in the article fixes this problem for you. 

If you need to re-install the software on your new hard drive and need your registration information, simply contact us and we'll work with you to get the new installation set up. 

Let us know if you have any questions!

Thanks,

Christine

suzie cotton

I am guessing my problem is different.  I tried what was in the article and it still does not work.  When I go to the sync animations tab.  It will not play the audio if you click on the play button and if you click on the sync button the audio will not play either it will flash once but not audio and no builds are there and they time does not change.

Christine Hendrickson

Hi Suzie,

Thanks for getting back to me. I'm glad you were able to finally access that article, but I'm sorry to hear that it didn't solve the problem for you. 

The audio file you're trying to insert, is it located on your hard drive? Make sure you're working with local files only. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If your audio file is located on your hard drive, can you tell me what type of audio you're trying to insert, please? What's the file type? 

Thanks!

Christine

Christine Hendrickson

Good morning Suzie,

That sounds very strange. I'm curious as to why all audio in your courses has stopped working. Has anything changed with the files (moving from one machine to another or moving them to/from a network drive or USB drive)? 

Are you able to hear any other audio on the machine? If so, are you able to launch one of the audio files and play them in another program?

Thanks again, Suzie!

Christine