AP6.exe error

Hi there, I can't open Engage anymore, I'm getting an error message that I need to download Flash player and after that that AP6.exe program is not working anymore. I already have Flash installed and I can see videos on Firefox and Chrome, but for some reason Explorer is not allowing me anymore. It might be linked to this. Our IT could not help.

On the view problem details, this is the message, I'm getting:

Problem Event Name: CLR20r3

Problem Signature 01: ap6.exe

Problem Signature 02: 6.0.0.714

Problem Signature 03: 4d6d3dc7

Problem Signature 04: System.Windows.Forms

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4f682206

Problem Signature 07: 199a

Problem Signature 08: 2

Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 2057

Would appreciate your support.

Many thanks,

A.

1 Reply
David Anderson

Hey Andrea-

I'm sorry this is happening. We do have a few things you can try. First, check this article on how to resolve intermittent crashes in Engage '09.The next thing I'd try is re-installing Studio '09 to see if that helps.

One other thing you can try is opening Task Manager to see if AP6 is already running in the process tab. It's possible another instance is running.

If neither of those ideas helps, then I'd recommend you submit a support ticket.