Articulate 09 will not launch in PPT 2010

Every time I launch PowerPoint 2010 I get an error box message: RED X: Unexpected error; quitting. If I click the OK button PowerPoint will launch. However when I go to Articulate in the .ppt ribbon to publish, I get the same message. When I tried to launch Articulate Presenter 09 from the Win7 Start Button All Programs Menu, I get the same error message when I click the launch PowerPoint button.

Anybody ever experienced anything like this? I've tried just about everything and I'm mystified!

2 Replies
Leslie McKerchie

Hi Gene and welcome to E-Learning Heroes!

Sounds like something is going on with your install. I'm not sure what all you've tried, but sounds like you need to uninstall and re-install for sure.

Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '09.