Articulate 13 Update
Aug 13, 2015
Hello,
Yesterday when I opened PowerPoint, I received a message about an Articulate 13 update. I followed your instructions and downloaded the update and when I reopened PowerPoint I had NO Articulate functionality. I called our IT department and they restored my system to where it was before the upgrade. Its working again, but I still keep getting the Update message. Please advise.
Donna Livaudais
15 Replies
Yes!! I had the exact same thing happen... (except the IT restore part, unfortunately!) Even worse, none of my previous projects will run either! And I am in the middle of 11 projects that require it... and judging from the lack of comments here, and the "support" area, there is no help in sight!
Hi Donna! Sorry to hear that you ran into an issue. I would invite you to download that update you are being prompted for or you can download the latest update here.
Some users run into the issue that you are reporting and a repair typically resolves this.
Toni - I advise the repair option for you as well.
Also, please be sure that you are working locally on your hard drive on both your software and your project files.
Just let us know if you need any further assistance.
I did a complete reinstall of Studio '13... and that fixed most of it... and even did the Chrome Updater... but my previously published files still will not run at all.
Ideas?
Thanks for the update Toni! Your previously published output files will not run? That sounds like a different issue. How was the content published? Have you tested in a different browser? Are you able to re-publish the content and have it run?
Matt, There seems to be no way to email these people directly except through this blog. I posted a note, explaining what happened. Below is a reply from someone who had the same issue and was not able to restore as we did. The following is the reply from one of the “eLearning Heroes.”
Hi Donna - I'm not sure this post is where you intended it to be? I do not see a Matt in this thread?
Sorry. Matt is our IT person.
On second thought Donna, I'm thinking you may be communicating with your IT team. If you would like to work directly with our support team, you are welcome to do so here.
Replying at the same time :) No worries Donna. Please let us know if you need anything further.
I thought my problem was resolved but I am still unable to use Articulate. When I try to insert a quiz in my powerpoint file I am getting this error message. Please advise.
[cid:image001.png@01D0D8D1.82745190]
Hi Donna! I am unable to see the image that you are sharing here. Seems you may be replying via e-mail. It seems that you've deleted some of your threads as well, so please let me know what troubleshooting you have completed.
Hi Leslie,
The content was published as an Zip file/HTML package... and until the update it ran with no problem in several browsers... now it runs in none of them. I was thinking about trying to republish them... but there are so many courses, if we have to republish every one of them it is going to be a huge problem.
And this is trying to run it locally.
Hi Toni! Thanks for the update. It looks like you are still trying to view the content locally. Can you view the content in it's intended environment?
Leslie, Attached is the error message that I’m getting anytime I try to use any of the Articulate functions. FYI, while we did a “System Restore,” we did not uninstall and reinstall articulate. What do you advise?
Hi Donna! I am still unable to see any image that you are sharing.
If you have not conducted any repair functionality on your software, I would absolutely advise that.
Many times the repair mentioned in this article helps many before you have to do the more in-depth items.
This discussion is closed. You can start a new discussion or contact Articulate Support.