Articulate File format

Hi

 

 

 

So we use Presenter '13 to create our replays and have recently come across this issue. When trying to import audio or video I receive the 'Your Articulate Presenter project cannot be upgraded to the new Articulate Presenter '13 file format' error mentioned here

 

 

 

http://en-uk.articulate.com/support/presenter-13/project-cannot-be-upgraded-to-the-new-file-format?_ga=1.43376546.641238385.1438857197

 

 

 

I've followed the instructions but they don't seem to apply as I am already using presenter '13. I've followed the instructions here

 

 

 

http://en-uk.articulate.com/support/presenter-13/create-edit-and-publish-articulate-presenter-13-courses-on-your-local-hard-drive

 

 

 

and here

 

 

 

http://en-uk.articulate.com/support/presenter-13/unexpected-or-erratic-behavior-in-articulate-studio-13

 

 

 

However the error still occurs. I have also updated to the latest version. This does seem odd as I have been able to publish on my laptop and it only seems to effect a slide deck which is heavy on the images.

 

 

 

 

5 Replies
Ashley Terwilliger-Pollard

Hi OU,

Thanks for going through all those troubleshooting steps before reaching out. I think if you're still seeing the error message we'll want to take a look at the Presenter package.  You mentioned you're inserting a video when you see that error - so you can attach the video separately so that we can test inserting that and inserting a new video. 

OU EMEA

Hi Ashley - Unfortunately it doesn't allow me to produce the .ppta. I get the error when trying to do anything in Articulate.

I also receive the error when trying to send an Articulate package, so I can't even do that I'm afraid. I can't upload the .ppt due to its content unfortunately so would have to send it to you direct to investigate if that's possible. I can get it to work on my laptop but my main desktop no longer publishes these. Just doing these on my laptop isn't a solution either.

https://community.articulate.com/discussions/articulate-presenter/articulate-13-can-t-upgrade-any-of-my-files

I read the above link as Eileen has/had the same problem that I do. I can use Articulate for small presentations, but the ones I am experiencing the problem on are fairly large, for example 17.3 mb and 7.03 mb.

Ashley Terwilliger-Pollard

Hi OU,

Are you trying to upgrade your files as Ellen was in that link or just working with existing files?  Those file sizes don't sound particularly large - especially since I've seen larger here in the forums - but I'd also like you to look and see how your system compares to the minimum system requirements here. 

Since you've run through a number of troubleshooting steps and are unable to share your file here, I'd like to have you continue working with our Support Engineers. You can reach out to them here.