first of all thanks to David Anderson who invited me to post my installation problem here. So I´ve tried two times to install Articulate on two different systems with the same main-Configuration:
OS: Windows 7 Professional, SP, 64 Bit
Office: MS Office 2007, SP 3
After Installation the Presenter.exe Application stops with an ".NET Framework Initialization Error: Unable to find a version of the runtime to run this application" Errormessage.
Oh, right on! That was my only suggestion so I'm really glad that worked Seriously, thanks for following up and I'm happy to hear things are working now.
A few months ago Articulate Presenter stopped working for me. The ribbon is there but it is unresponsive. I have uninstalled and reinstalled, verified that I am installing the most recent by downloading it directly from the website and made sure that all the Add-on/Trust Center settings are what they should be. I tried uninstalling Microsoft .NET framework which was suggested in another forum but that caused programs to stop working so I had to restore my system.
I'm stumped! I have been working with my IT department all week and they haven't been able to figure anything out. I have two projects that I need to get done but I can't use Presenter at all.
We too are seeing an issue with Windows 7, Office 13 (365) getting this
Hi Matt,
When you install Articulate Studio '13 Update 3, it reaches out to the internet and attempts to download and install the version of the .NET Framework that you need. Due to security restrictions, lack of internet connection, or a system-specific issue, it appears that the installer wasn't able to complete the task.
You can uninstall Update 3 and then try to reinstall it. It'll recognize that you don't have .NET Framework 4 installed and try to install it. Or you can install it manually:
8 Replies
Hi Volkmar - thanks for posting in the forums.
The initialization error you're seeing is most likely caused by a .NET framework issue. Here's a thread that discusses a similar issue.
Can you re-download Articulate Studio to ensure you have the latest version? Download Articulate Studio '09
And please let us know if that doesn't work. We might want to ask you to submit a formal help ticket so we can take a closer look.
Hi David,
that´s it, after using the update-8 (the former update i used was 5) it works - thank you very much for the rapid assistance!
Greetings from Hamelin
Volkmar
Oh, right on! That was my only suggestion so I'm really glad that worked
Seriously, thanks for following up and I'm happy to hear things are working now.
A few months ago Articulate Presenter stopped working for me. The ribbon is there but it is unresponsive. I have uninstalled and reinstalled, verified that I am installing the most recent by downloading it directly from the website and made sure that all the Add-on/Trust Center settings are what they should be. I tried uninstalling Microsoft .NET framework which was suggested in another forum but that caused programs to stop working so I had to restore my system.
I'm stumped! I have been working with my IT department all week and they haven't been able to figure anything out. I have two projects that I need to get done but I can't use Presenter at all.
Hi Marjorie!
What version of Studio are you using?
Be sure that you have the correct system requirements for your version:
Studio '09
Studio '13
We too are seeing an issue with Windows 7, Office 13 (365) getting this
We had Studio '13 version 2 and also just tried version 3.
Hi Matt,
When you install Articulate Studio '13 Update 3, it reaches out to the internet and attempts to download and install the version of the .NET Framework that you need. Due to security restrictions, lack of internet connection, or a system-specific issue, it appears that the installer wasn't able to complete the task.
You can uninstall Update 3 and then try to reinstall it. It'll recognize that you don't have .NET Framework 4 installed and try to install it. Or you can install it manually:
http://www.microsoft.com/en-us/download/details.aspx?id=17851
This discussion is closed. You can start a new discussion or contact Articulate Support.