Articulate Presenter 360 Has Stopped Working Message

Whenever I open PowerPoint, I get a message "Articulate Presenter 360 has stopped working, a problem cause the program to stop working correctly. Please close the program." I can close the message and still use PPT.

I thought it was just my computer, I have a Windows 10 machine and PPT 2016, but when it happened during a presentation, others on my team with Windows 7, PPT 2010 told me the same thing is happening. We all have the most recent update of Articulate. 

Why is this happening and can we fix it? Or is this a bug that needs to be fixed with an update. 

33 Replies
Leslie McKerchie

Hey Karen,

Thanks for reaching out and letting us know that you're running into an issue with your software.

I've not seen reports of a similar issue, but it sounds like there is at least a handful of you.

I would advise a repair of your software to see if this alleviates the issue for you (and your colleagues).

Katie Riggio

Appreciate you working with us and keeping us in the loop, Todd! 

You mentioned that your teammates also see this error. That worries me, and is something our Support Engineers are ready to check out for a more thorough analysis. If you go the case route, do share your case number here so I can follow along to relay any relevant insight! 

By the way, it looks like you might have replied via email where your contact information came through to the forums. This Peek 360 video will show you how to edit it out if you'd like!

Katie Riggio

Oh no, Maureen! I'm very sorry you're also running into this.

If you haven't already, let's see if a simple repair of Studio 360 helps. Be sure to reboot between uninstalling and reinstalling.

If that doesn't work, I'd like you to also work with our Support team on next steps. They're troubleshooting wizards, especially with decoding errors, and will do a deep dive to locate the root.

Please let me know how you do, I'll be here!

Katie Riggio

Hi there, Karen and Sebastian.

Thanks for this additional context, and I'm really sorry you're still running into this frustrating issue. I'm going to open a case for each of you so we can work one-on-one to advise best.

Look out for an email from shortly, and I'll be right by your side!

Ashley Terwilliger-Pollard

Hi Howard,

It looks like you may have responded via email, and as such, any attachments won't be posted here. Let me know if the IT team was able to help with the reinstallation and if you're still stuck! Our Support Team is also available 24/7 to help troubleshoot this further if needed! 

Howard Sandritter



I get the same error message just with PowerPoint open.  I do not need to have Storyline running.  I have tried to uninstall and reinstall Studio 360 and run powerpnt.exe/regserver and still no change.

Have you been able to fix your issue?