I have used Articulate to record the audio in a presentation (Studio 13 and PowerPoint 2013) When I click on Audio Editor I get an error message that Articulate Presenter '13 has stopped working - A problem caused the program to stop working correctly. I then have to close the program - after that happens I can't close PowerPoint without going to the task manager.
I have tried restarting my computer - doesn't help. Is there something that I can do to fix this in PowerPoint itself?
When I click on the .exe file this isthe message I get (attached), so instead of using the .exe file I have, I chose the link inthe help doc.
That worked fine, I reinstalled theprogram but after I rebooted it still isn’t working – same error message. Anyother suggestions? I responded to your email but not sure whether you get that so am posting this here too, sorry for any duplication!
I have discovered that it is only this file that doesn't work - I tried to edit recording on another and it worked. I went back to the file that didn't have any recording on it and I can get to the audio editor - so, it looks like the file might be corrupted and I will need to re-record the audio - what do you think?
Please check out this article to make sure that all your add-ins are enabled, but if this does not assist you, you may need to reach out to support to see if we can figure out what is going on.
Click the drop-down arrow beside New Slide and select Reuse Slides.
Click the Browse button and select Browse File.
Locate your original PowerPoint file and click the Open button.
At the bottom of the Reuse Slides panel, select the Keep source formatting check box.
Right click the first slide in the Reuse Slides panel and select Insert All Slides.
Save the new presentation and republish.
Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.
6 Replies
Hi Jane!
If Articulate Studio '13 isn't working properly, a simple repair may fix the problem.
HiLeslie, thanks for the quick reply!
When I click on the .exe file this isthe message I get (attached), so instead of using the .exe file I have, I chose the link inthe help doc.
That worked fine, I reinstalled theprogram but after I rebooted it still isn’t working – same error message. Anyother suggestions? I responded to your email but not sure whether you get that so am posting this here too, sorry for any duplication!
Jane
Just one more thing - it seems to be only the Audio editor that is affected - I can record new audio, use Engage etc.
Sorry to do this in fits and starts!
I have discovered that it is only this file that doesn't work - I tried to edit recording on another and it worked. I went back to the file that didn't have any recording on it and I can get to the audio editor - so, it looks like the file might be corrupted and I will need to re-record the audio - what do you think?
Jane
Hi Jane!
Please check out this article to make sure that all your add-ins are enabled, but if this does not assist you, you may need to reach out to support to see if we can figure out what is going on.
Ah, perhaps so.
In that case, check this out:
Note: Resources, such as audio and video, that you inserted via Articulate Presenter into the original presentation will need to be inserted again into the new presentation. You may need to export the narration from your original presentation. Then import it into the new presentation.
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