I keep receiving the message above on a presentation I am working on. I've tried moving the file to a new folder, like Articulate suggests, to disassociate it with existing presenter files. But, there actually are no presenter files. It's like there is no Articulate, even though the Articulate ribbon is at the top of my presentation. I've opened just the template file I was working with (rather than the whole presentation) and the template gets the same error message. I've used the template I'm trying to work with for 4 different presentations recently with no issues. I can't even make and "Articulate Package" to send to Articulate for diagnosis, as they suggest, because there are no Articulate files. Any suggestions?
Was research this issue lately - had a couple old PPT templates that seem to be triggering this message on our team. A little late to help you Paige, but posting in case it's helpful to others...
We've had this happen a couple times recently to straight PowerPoint pptx files with no associated ppta file (no Articulate functions added to them yet). Since they are straight PowerPoints, we've had success with a pretty quick transfer to a new file as follows:
Go to the View ribbon and open Slide Master
Copy the Main slide master that appears on the left (usually just the large thumbnail - the smaller ones underneath will transfer automatically)
Open a brand new PowerPoint and save it with a new name
Go to View > Slide Master, paste your slide master in, and delete the original blank one
Go back to your original PowerPoint, copy all the slides, and paste them into the new one.
This seems to eliminate the "Project Cannot be Upgraded" error trigger.
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Hi, Paige - Please see the following information for when you receive a message that your Project Cannot Be Upgraded to the New File Format.
Was research this issue lately - had a couple old PPT templates that seem to be triggering this message on our team. A little late to help you Paige, but posting in case it's helpful to others...
We've had this happen a couple times recently to straight PowerPoint pptx files with no associated ppta file (no Articulate functions added to them yet). Since they are straight PowerPoints, we've had success with a pretty quick transfer to a new file as follows:
This seems to eliminate the "Project Cannot be Upgraded" error trigger.
Many thanks for sharing your discovery, Tim! Hopefully that information will be able to assist others who come across this post seeking assistance. :)
Just tried Tim's solution and it worked great! Thanks Tim -
Glad this was able to assist you as well David. Thanks for popping in to share.
Welcome to E-Learning Heroes as well :)
Great - happy it helped - thanks for letting me know.
I also just had to use Tim's solution. Thanks, Tim! Has anyone figured out how to avoid this problem?
Hi Catherine! Here are a few reasons you may see that error message. Do any of those match what you're seeing?
I just wanted to thank Tim Allen again. I just encountered the same issue and fixed it with the method. I'm running Articulate Presenter '13 Update 9.
I've been using this installation for years. First time I've seen this error.
Glad this discussion helped you out, Dianne! Thanks for letting us know and I hope Tim sees it too.
Thanks Tim Allen. I used your solution and it worked great.
Glad to hear it, Maritess.
Thanks for popping in to share.
Thank you!
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