Articulate Presenter RIbbon Consistenly Disappears_Why?

Hi, all. Ne

I have been reading some posts on this, but wanted to post my own question.

I have a Dell computer with Windows 7 Enterprise, Intel Core Processor, 8GB memory and 64 bit operating system. I have upgraded to Presenter '13 along with PowerPoint 2013.

Previously I had Presenter '09 with PowerPoint 2010.

PowerPoint keeps crashing and the ribbon keeps disappearing. Everytime I follow the instructions to add the ribbon back, it disappears. Sometimes taking the audio and animations with it.

Why is this doing this? Is this a product issue, server issue, computer issue?

Are there any other solutions besides adding the ribbon and uninstalling/re-installing?

Thanks.

2 Replies
Leslie McKerchie

Hi Ramona and welcome to E-Learning Heroes!

Be sure that when creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.

I would recommend starting with the repair listed in this article and if it does not help you, then proceed with the uninstall/reinstall.