Presenter Crashing

Hi Guy's ,

I seem to be having an issue with Articulate presenter when arranging the slide properties. I'm finding that when making changes to Navigation Title, Level, change view etc, power point keeps on crashing. After force quitting and loading my presentation again, i am faced with an automatic message regarding the Articulate Ribbon being lost and once i reactivate the Ribbon i face the same problem again with slide properties. I'm not too sure what i've done or i'm doing wrong. I'd just like to add that i have to reboot my computer before the issue sorts it's self out.

By the way, i'm using all the elements, annotations, engage, quiz maker and hyper linking, not sure if this effects the productiveness of presentter?

9 Replies
Gavin Henry

Jordon Slack said:

this happens to me all the time. Very frustrating.  I use this software for work on a daily basis, and this needs to be fixed.  My help desk is at my desk at least once a week re-installing my entire suite. 

Please advise

Jordon


Have you managed to find any work around?, because at the moment this is really slowing me down.

Brian Batt

Hi Gavin,

When you go into Slide Properties, you'll see a drop-down list in the upper right hand called "Group By".  If there's nothing in that drop-down, go ahead and select Slide number.  

Most of the issues that I've seen with Presenter crashing in the Slide Properties section are resolved by uninstalling and reinstalling Office.  The reason for this is because the Slide Properties data is actually being written to the PowerPoint file itself.  Thus, if there's an issue with Office, then this might be the root cause of your issues.  Thus, I recommend completely uninstalling and reinstalling Office.

Hi Jordon,

Can you tell me more about the problems that you're experiencing?  Where and when do your crashes most often occur?

Gavin Henry

Hi Guys,

i just recieved this response by via support:

General    PowerPoint becomes unresponsive if Slide Properties is left open for an extended period of time

If you leave Slide Properties open for an extended period of time, you may find that PowerPoint and the Slide Properties Manager become unresponsive.

If this issue occurs:

  1. Launch the Windows Task Manager by right-clicking the task bar (usually at the bottom of your screen) and selecting Task Manager (or Start Task Manager) from the shortcut menu that appears.
  2. Select the Processes tab.
  3. Select the AP6.exe service, and click the End Process button.
  4. When prompted, confirm your request by acknowledging the warning message.
  5. Close the Windows Task Manager.
  6. Save and close your PowerPoint presentation.
  7. Then open your PowerPoint presentation again to continue editing your project.

Jordon Slack

Gavin Henry said:

Jordon Slack said:

this happens to me all the time. Very frustrating.  I use this software for work on a daily basis, and this needs to be fixed.  My help desk is at my desk at least once a week re-installing my entire suite. 

Please advise

Jordon


Have you managed to find any work around?, because at the moment this is really slowing me down.


The only workaround is above, uninstall and re-install Office.  The only problem is that cures the problem for maybe a week of daily use.  I get this problem at the very least once a month.  It happens in slide properties, and import audio most commonly.  Everything locks up and is rendered useless until a complete re-install.

Shelley Parker

I have had this problem happening all of the time as well. I've seen the AP6.exe in my Task Manager but left it alone since I wasn't sure what it was. I've also had several issues with Audio Editor freezing my machine, and getting the message that the add-on ribbon may need to be disabled.

At this point, this has been a sole project that I've been working on and now that I'm done, working in Articulate may transfer to someone else and at a much later date. I don't know that I'll have another opportunity to have this problem and report through Articulate support. I'm including my experience here because I know Brian and other Articulate staff are monitoring our feedback. (And they are doing really great job!)

I guess it does strike me that, since Articulate is designed to be a partner program with MS PowerPoint, this seems to be more of an incompatibility issue on the part of Articulate? Still a great product and some bumps along the way are expected.