this happens to me all the time. Very frustrating.  I use this software for work on a daily basis, and this needs to be fixed.  My help desk is at my desk at least once a week re-installing my entire suite. 

Please advise

Jordon

Have you managed to find any work around?, because at the moment this is really slowing me down.

Hi Gavin,

When you go into Slide Properties, you'll see a drop-down list in the upper right hand called "Group By".  If there's nothing in that drop-down, go ahead and select Slide number.  

Most of the issues that I've seen with Presenter crashing in the Slide Properties section are resolved by uninstalling and reinstalling Office.  The reason for this is because the Slide Properties data is actually being written to the PowerPoint file itself.  Thus, if there's an issue with Office, then this might be the root cause of your issues.  Thus, I recommend completely uninstalling and reinstalling Office.

Hi Jordon,

Can you tell me more about the problems that you're experiencing?  Where and when do your crashes most often occur?

Hi Brian,

Thanks, I will give that a try. Have you found there are any other factors that cause similar issues?

Gav

Hi Guys,

i just recieved this response by via support:

General    PowerPoint becomes unresponsive if Slide Properties is left open for an extended period of time

The only workaround is above, uninstall and re-install Office.  The only problem is that cures the problem for maybe a week of daily use.  I get this problem at the very least once a month.  It happens in slide properties, and import audio most commonly.  Everything locks up and is rendered useless until a complete re-install.

Hi Jordan,

The next time you come across the issue, please submit a support case to us and we'll see if we can help you figure out the root cause of the issue:

http://www.articulate.com/support/contact/

I have had this problem happening all of the time as well. I've seen the AP6.exe in my Task Manager but left it alone since I wasn't sure what it was. I've also had several issues with Audio Editor freezing my machine, and getting the message that the add-on ribbon may need to be disabled.

At this point, this has been a sole project that I've been working on and now that I'm done, working in Articulate may transfer to someone else and at a much later date. I don't know that I'll have another opportunity to have this problem and report through Articulate support. I'm including my experience here because I know Brian and other Articulate staff are monitoring our feedback. (And they are doing really great job!)

I guess it does strike me that, since Articulate is designed to be a partner program with MS PowerPoint, this seems to be more of an incompatibility issue on the part of Articulate? Still a great product and some bumps along the way are expected.

Hi Shelley,

The issues that you mentioned should not be happening.  The next time you experience an issue, I'd recommend submitting a support case to us so that we can take a closer look at the issues:

http://www.articulate.com/support/contact/