Audio Lost after Saving Slides to Word

Hi, Frank -- I'm so sorry to hear of your troubles, and thank you for sharing all of the troubleshooting measures you have tried thus far. Please see this article on Unexpected or Erratic Behavior in Presenter '13, and the repair step listed in #2. If you continue to have issues, please reach out to our Support Engineers for further assistance directly by using this form. 

Hey Christie!

I'm responding with a NEW issue. I've just lost my audio AGAIN and I have no idea why.  This time, it was a different presentation.  This presentation in particular is simple, and the most I did was split some audio and save it.  Apparently, I'm doing something wrong consistently if I keep losing audio, but nothing in your documentation has helped me determine why precisely I keep losing audio. 

It's pretty unacceptable that I should have to export my audio every single time I record it, even if that is a good practice to get into. 

Can you help me understand what actions I might be taking that are causing me to lose audio after seemingly innocuous things like saving the file?   For my previous issue, it turns out I was using the built-in POWERPOINT word export, which appears to have been the problem, but here, I didn't do anything very advanced at all except cutting and pasting audio from one slide to another via the Audio Editor and saving the file.  Of course, I never realized the audio is missing until I went and published the file, so it's pretty difficult for me to pin down exactly what I could be doing wrong here.

Hi, Frank -- I'm sorry to hear that you are having issues once more. I'd like to suggest that you work directly with our Support Engineers for further assistance, and you are welcome to use this form to submit a case.