audio not playing in published version - silent only on LMS
I've got 3 Presenter videos I'm adding to our LMS. 2 of them worked perfectly immediately but 1 is giving us problems.
Here's what we know and have tried with the problematic one...
The video & audio play perfectly on our local drive. Zipping it, saving it to another drive, and unzipping it works perfectly. But once transferred to our LMS, the audio doesn't play.
I tried compressing using Presenter's zip option. I also exited Presenter & compressed the folder and files. I actually did this using two different compression software packages. All with the same result: no audio actually plays.
I tried moving every file (about a hundred of them) one-by-one. (Ugh). Audio still doesn't work.
I (and my IT department) are perplexed and we have no idea what to try next.
Any idea what's wrong and how to get around this?