Audio stops working

I have seen some audio issues occur when the "Enable Keyboard Shortcuts" feature is selected.  So for example - if they happen to hit the "M" key on the keyboard - the audio would be muted.  Not sure if that is the issue, but it may be something to check.

Thanks, Ron. Is the "Enable Keyboard Shortcuts" feature specific to Articulate? Or is it a general computer shortcut? Just wondering because the audio in other programs wasn't muted... just the Articulate course.

That is correct.  I can use keyboard shortcuts to mute the sound of an Articulate course, without impacting the speaker or sound function of other programs.

Thanks, Ron. That's very helpful. Not sure if the client hit the M key, but those shortcuts are turned on. I'll turn them off and at least that will avoid the risk of someone doing that. Thanks again!

A little more information on the Keyboard shortcuts . . .if you are interested

http://www.articulate.com/support/presenter09/?p=31

Enable keyboard shortcuts: Controls whether the following Player keyboard shortcuts should be available to users of your published presentation in the Articulate Player:

• Arrow Left, Arrow Up, or Page Up: Play Previous Slide
• Arrow Right, Arrow Down, or Page Down: Play Next Slide
• Home key: Play First Slide
• End key: Play Last Slide
• Spacebar: Play/Pause
• O / T / N / S: Select Tabs – Outline, Thumbnails, Notes, Search
• N: Toggle Slide Notes
• V: Toggle Display View Modes
• B: Toggle Bio Button
• E: Toggle Email Button
• M: Toggle Audio Mute