Branching Issue
Nov 12, 2012
I've created a project in Articulate '09 and have a branching issue. I've looked around the forums and haven't found anyone having quite the same issue I am.
I have several sections with branching where learners are given one slide that contains several "buttons" for them to choose from. When learners select a button, they are taken to a new slide. Once the content on that new slide is complete, the presentation branches back to the initial slide in the group and the learner selects a new "button".
I have this type of interaction in this particular presentation in several places and it works like a dream...until you get to the last grouping. In that group, the branching takes you back to the wrong slide-even though I have NO hidden slides in the PPT presentation AND the correct slide number for the return branching appears in the slide properties (i.e. If I look at slide 77, it's slide properties show that it's supposed to branch to slide 75 when the narration ends; but when the narration ends, it goes back to slide 64 instead.).
I've rebuilt the section twice trying to solve the issue, but that hasn't worked. I can't understand why it's only affecting this one section and none of the other ones. What can I do to fix this?
Thanks for your help.
2 Replies
Hi Tracie. Welcome to E-Learning Heroes!
It sounds like you've already looked around quite a bit for a resolution to this issue. It does sound strange, especially since you've already recreated the section. Would you mind submitting a support case with us? Please include a Presenter Package and upload it with your case.
After opening a case, please respond to this post with your case number. This way I can track the progress of the case and share the solution for any other Heroes that experience the same issue.
Thanks!
Case Number: 00304813
Thanks!
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