Recently, I imported new audio into one slide. However, upon playback both the old and new audio played. I Moved the file to my desktop, removed the audio, and re-imported it, but the old audio still plays with the new. Any help is appreciated!!!
Hi John! I see where Wilbert provided you with a solution to remove your Engage audio from your Presenter file to correct your issue. Glad he was able to help you diagnose what was going on. Thanks!
2 Replies
Hi John!
First of all, let me welcome you to E-Learning Heroes!
I see where you filed a support case (#00337839 for my reference).
I see that Wilbert is currently working on the case. He'll be in touch with you soon.
I'll keep an eye on the case as well, and follow up with you here on the forums.
Thanks!
Hi John! I see where Wilbert provided you with a solution to remove your Engage audio from your Presenter file to correct your issue. Glad he was able to help you diagnose what was going on. Thanks!
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