Cannot Preview, Publish or Change Player Settings

Nov 08, 2013

I have an Articulate Presenter course with Engage Interactions. I have been trying to work on my course all day and now it appears to be unusable. Whenever I try to preview the course I get a "we're sorry something went wrong with articulate presenter '13" error.

At first I thought the error was caused because I was adding audio; not that adding audio should cause errors, but it was the only change I had made to the course. Now I realize that the issue occurs any time I access an Engage Interaction from within the Articulate tab of PowerPoint. Emphasis on access, because it makes no difference whether or not I actually edit/save any changes to the interaction.

I have tried this with all my backups of the course, so now they are all giving the same error. Each time I opened a course, I went to the Player option to see if I could access that, then I would try to Preview, and everything would be working fine. Then I would access one of the Engage Interactions. Again, whether I made a change to the interaction or not, when I returned to PowerPoint and tried to Preview, access Player settings or Publish I'd get the error "we're sorry something went wrong with articulate presenter '13."

I need to know how to fix this. There's no good reason for this to be happening, unless the software is just faulty.

30 Replies
Leslie McKerchie

Hi Fernando and welcome to E-Learning Heroes!

Just to confirm:

You meet the system requirements

You are working locally

Is this happening to one file or all files

You have conducted a repair of your software

Are you receiving some kind of error when you try to preview and publish?

Would you be able to share your Articulate Package for us to have a look?

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