Cannot publish Articulate Presenter 13 Mobile Content published to SuccessFactors LMS

I am having issues getting Articulate Presenter 13 content to publish via mobile deployment using SuccessFactors LMS. The content does not load and gives an message "error" in the app on launch. I have tried two courses and we cannot use the Articulate Player.... it must use the SF App and local device browser. Has anyone else had issues. I have help tickets in with Articulate and SuccessFactors.

 

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