Characters not correct in preview or publish

I am entering Chinese characters into ppt and then previewing and or publishing, after preview or publish the Chinese characters do not appear correctly (as entered).  Is there a setting in ppt or in Articulate to solve this issue?  I am not in need of the player being translated, just the characters in ppt to appear as entered.   

I have to repeat this process for 5 other languages, so would like to understnad/resolve before i get too far in the project, thanks!  btw- the English verison published fine.

5 Replies
Christine Hendrickson

Hi Mary,

In PowerPoint, you might want to change the font of your Chinese text to Arial Unicode MS. It contains wider set of characters therefore you'll get even better results if you change the font to Arial Unicode MS. 

Save your PowerPoint file then publish it again afterwards. 

Let me know if this works for you.


Christine Hendrickson

Hi Mary!

That's great, I'm happy to hear that worked for you

You may be able to change the font in the Slide Master, to save a little time. To get to the Slide Master, click on the tab for "View" on the ribbon then "Slide Master". You'll need to select the different sections of text and change them manually, but this should (hopefully) change all the fonts you have on other slides to Arial Unicode MS as well. Though it's a little bit of work to do this, perhaps it'll be a little less time-consuming than editing all of your existing slides. 

To return back to the default view and to check the fonts once you've made the changes, just go back to the "View" tab and click on "Normal". 

Hopefully this will do the trick


PNC Training

Hi!  I have Windows 10 on my computer and am having trouble with some characters not appearing correctly once my project is published.

I see that the trick would be to change th font to Arial Unicode MS, but this font is no longer available with microsoft ( )


What other alternatives are there?