Crashing during publishing

Dear Elearnig Heroes!

I'm having serious problems with articulate presenter and I would like to ask for your help.
My team has developed a long presentation containing Articulate Engage interactions (with pictures and videos), and quizzes.

Every time I try to publish the material into html, the presenter crashes.
I keep all my files on my local drive, I do not have any known conflicting programs installed.

I published the same presentation before, when it was shorter without any problems.
The first 250 or so slides did not cause any trouble.
After some recent additions I tried to publish my presentation again and the publishing process stopped at one point.

I have read the following article:
http://www.articulate.com/support/presenter-09/publish-wizard-freezes-or-stalls

I tried removing slides to see if it works that way, but it keeps crashing on the next slide.
I tried reusing the slides in a new powerpoint presentation, but that did not help either.

I tried cutting the whole thing in half, and managed to publish the two parts separately.
The problem is that I need the whole thing in one piece.

What can be the cause of this problem?
Is there a restriction in the number of interactions I can use in a presentation?

Thank you in advance for your help!

Andras Kalinics

3 Replies
Leslie McKerchie

Hi Andras!

If you are unable to publish large presentations on your computer, it is likely that your system is running low on resources, including one or more of the following:

 *  Memory (RAM)

*  Hard drive space

*  Paging file

 If you are using PowerPoint 2007 or 2010, you may be able to optimize your presentation using the macro described in this article, which will reduce the amount of time and processing power required to publish with Presenter '09.  Please note that this method is not officially supported by Articulate.

Otherwise, to address a memory issue, you would need to add more RAM to your computer or free up resources by closing other programs that are running.  If the hard drive is nearly full, you would need to delete or archive files to free up space.  To adjust your paging file, please use the following method, depending on your operating system:

 WINDOWS 7 / VISTA:

1)  Go to the Start menu.

2)  Right-click "Computer," and select Properties.

3)  Click "Advanced system settings" in the left pane.

4)  The System Properties window should open to the Advanced tab.  In the Performance section, click the Settings button.

5)  When the Performance Options window appears, select the Advanced tab.

6)  In the Virtual Memory section, click the Change button.

7)  In the "Total paging file size for all drives" section at the bottom of the window, note the Recommended setting.

8)  Then select the C: drive from the Drive list at the top of the window, and type a number equal to or greater than the Recommended setting (from step 7 above) into the Initial Size text box and also the Maximum Size text box.

9)  Click the Set button.

10)  Click OK three times to save your changes, and reboot your computer when prompted.

11)  After your computer restarts, try to publish your presentation again.  If it still fails to publish, increase the page file size until you are able to publish the file.  If the issue persists, you will need to run some basic maintenance on your computer, including removing temporary files and defragging your hard drive.

 WINDOWS XP:

1)  Go to the Start menu.

2)  Right-click "My Computer," and select Properties.

3)  When the System Properties window appears, select the Advanced tab.

4)  In the Performance section, click the Settings button.

5)  When the Performance Options window appears, select the Advanced tab.

6)  In the Virtual Memory section, click the Change button.

7)  In the "Total paging file size for all drives" section at the bottom of the window, note the Recommended setting.

8)  Then select the C: drive from the Drive list at the top of the window, and type a number equal to or greater than the Recommended setting (from step 7 above) into the Initial Size text box and also the Maximum Size text box.

9)  Click the Set button.

10)  Click OK three times to save your changes, and reboot your computer when prompted.

11)  After your computer restarts, try to publish your presentation again.  If it still fails to publish, increase the page file size until you are able to publish the file.  If the issue persists, you will need to run some basic maintenance on your computer, including removing temporary files and defragging your hard drive.

Laura Reali

I'm having the same problem ... and memory / hard drive space is not the issue.  I get this error message when I try to publish (this is the second time I've published in '13 to the Web.  The first time went smoothly and also contained Engage Interactions and Quizmaker items).  We just had '13 installed in the last week.