Disappearing Audio

Oct 10, 2012

I'm not really sure what is going on but my audio keeps disappearing...even while I have my Powerpoint open and am working on my module.

I start and everything is fine, audio uploaded...begin syncing and adjusting animations...I save my presentation frequently, but then I go back in to change something else in my audio and suddenly it is all gone. everything!

In instances before when this had happened there had always been an -old. file in my folder that I could easly match back up to my powerpoint...but not now! The audio is just gone.

I have some big deadlines coming up, and there is not really time for issues like this now. Can someone please give some insight!!

Thanks.

7 Replies

Rebecca Hay

over 11 years ago10/11/12 at 7:15 am (UTC)

Are you working on your local drive and not a network drive?

Rachel Reed
Author

over 11 years ago10/11/12 at 7:33 am (UTC)

I am working on my computer's hard drive...so yes, local.

Peter Anderson
Staff

over 11 years ago10/12/12 at 8:35 am (UTC)

Hi Rachel,

If you haven't already, please take a look at this article and see if any of the common reasons and solutions help you with the missing audio. And if you'd like additional assistance, please don't hesitate to contact our support team. Thanks!

Karen Whitford

over 10 years ago08/02/13 at 10:16 am (UTC)

I'm having the same problem. It happens when I publish the course, and it also happens when I resave the course.

Leslie McKerchie
Staff

over 10 years ago08/02/13 at 12:32 pm (UTC)

Hi Karen! Did you check out Peter's suggestion above? If none of those solutions help you, please submit a case so that our support team can have a look at that.