Error message: "There was an error generating the XML document"

Sep 14, 2015

Help!  I just finished all of the work to publish an Articulate module (Presenter 13), viewed the published module and noticed an error in the player.  I clicked on the Player and received the above error message.  I closed the file, and restarted my computer.  Opened the file, clicked on Player--same error message.   I can't open the Player.

Any ideas on what I can do to fix this?

Thank you



5 Replies
Christie Pollick

Hi, Joanne -- So sorry for your troubles! Have you run a repair of Presenter recently, by chance? If not, please take a look at this information and run through the steps outline to see if you find improvement. It is also important to ensure that your are working locally on your C: drive as outlined here

Please let us know if issues persist, and we will see what more we can do to help you further! :)

Christie Pollick

Hi, Joanne -- Thank you so much for running through those steps, and I appreciate your patience. I think it might be a good idea to have our Support Staff take a closer look for you at where the issue may be occurring. Please use this form to submit a case with our Support Engineers and someone will be in touch via email shortly.

I will be on the look out for your case so that I can update this thread and share their suggestions for those who may encounter this issue, as well. 

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