I am trying to imbed a .flv movie in my Articulate course. The video is playing correctly; however there is no audio. The audio does work when I play the video in other players. Any ideas of how to resolve this issue?
Originally, it was a .wmv. Then, I had it converted(by the video editing team, so I'm not sure which software was used) to an .mp4. When I tried to imbed the .mp4, I got an error message that said the video "uses a video codec that may not be supported or play in the Flash Player. Sure enough, when I played it, I could hear audio, but not see the video. So, I tried the .flv and got the reverse problem...no audio, but the video works perfectly. Help! I'm not sure how to answer your question about the source file.
I would suggest upgrading your Flash Player for Internet Explorer. Only use Internet Explorer since that's the Flash Player Articulate Studio products work with.
Please upgrade to the latest version of Flash to see if this addresses your issue by launching Internet Explorer and downloading Flash Player for Internet Explorer:
Upgrading the to latest version of Flash did not resolve the issue, so I have been trying to upload my files. Unfortunately, it is not working because it says my file is too large. Even though I keep removing items from the folder, the size remains the same. When I open the ppt, I notice that it says it's unpackaging several flash videos in various formats that I tried to imbed in the project. I subsequently deleted the files that did not work, so I'm not sure why it's unpackaging them. Is it possible they are still attached to my project and making the file size huge? How can I permanently remove them? Or, is there another way to send the files to you?
I converted it in the Articulate Video Encoder and it worked like a charm. The only thing is that the window is very small and gets fuzzy if I enlarge it. How can I change the dimensions to make it larger?
You can customize the dimensions of the video in the publishing wizard. The slide area of Presenter is 720 x 540 so make sure you create your movie within those specs.
To maintain optimal video quality, you would need to lock your player template presentation at its optimal size which you can do in Player Templates -> Other -> Presentation Size.
When you are customizing the dimensions I would also recommend taking a look at this calculator which will help you determine the appropriate audio and video bitrates for you movie:
I need a simple way to mute the audio in some of my Flash movies. In the Quiz, it allows us to MUTE the audio while inserting video. The same feature is not visible to me anyway in Engage. Any suggestions?
10 Replies
Hi Jill,
Can you tell me what software you used to create the FLV? Also, what was the source file of the video before it was converted to FLV?
Hi Brian,
Originally, it was a .wmv. Then, I had it converted(by the video editing team, so I'm not sure which software was used) to an .mp4. When I tried to imbed the .mp4, I got an error message that said the video "uses a video codec that may not be supported or play in the Flash Player. Sure enough, when I played it, I could hear audio, but not see the video. So, I tried the .flv and got the reverse problem...no audio, but the video works perfectly. Help! I'm not sure how to answer your question about the source file.
I would suggest upgrading your Flash Player for Internet Explorer. Only use Internet Explorer since that's the Flash Player Articulate Studio products work with.
Please upgrade to the latest version of Flash to see if this addresses your issue by launching Internet Explorer and downloading Flash Player for Internet Explorer:
http://www.adobe.com/go/getflash
If that doesn't resolve your issue, I would send us your project files by following the steps outlined here:
http://upload.ariculate.com
Justin,
Upgrading the to latest version of Flash did not resolve the issue, so I have been trying to upload my files. Unfortunately, it is not working because it says my file is too large. Even though I keep removing items from the folder, the size remains the same. When I open the ppt, I notice that it says it's unpackaging several flash videos in various formats that I tried to imbed in the project. I subsequently deleted the files that did not work, so I'm not sure why it's unpackaging them. Is it possible they are still attached to my project and making the file size huge? How can I permanently remove them? Or, is there another way to send the files to you?
Thanks,
Jill
At this point I would suggest sending this article to the person creating the movies:
http://www.articulate.com/support/presenter09/kb/?p=76
Also, if you have the Articulate Video Encoder, you could get the original file from the person and convert it yourself.
Hi Justin,
I converted it in the Articulate Video Encoder and it worked like a charm. The only thing is that the window is very small and gets fuzzy if I enlarge it. How can I change the dimensions to make it larger?
Thanks for your help,
Jill
You can customize the dimensions of the video in the publishing wizard. The slide area of Presenter is 720 x 540 so make sure you create your movie within those specs.
http://www.articulate.com/support/video-encoder09/?p=28
To maintain optimal video quality, you would need to lock your player template presentation at its optimal size which you can do in Player Templates -> Other -> Presentation Size.
When you are customizing the dimensions I would also recommend taking a look at this calculator which will help you determine the appropriate audio and video bitrates for you movie:
http://www.adobe.com/devnet/flash/apps/flv_bitrate_calculator.html
Thank you so much. You have been so helpful. It is up and running and looks great!
Sweet! Glad I could help!
I need a simple way to mute the audio in some of my Flash movies. In the Quiz, it allows us to MUTE the audio while inserting video. The same feature is not visible to me anyway in Engage. Any suggestions?
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