Since yesterday, every time I open PPT, I get one or more pop-ups from Articulate Presenter saying that Flash Player 10 or higher for Internet Explorer is required to run Articulate Presenter '13 and prompts me to download it. I went through that process yesterday (although I doubt my flash player was that old), and today I checked flash site and it is showing that I am running Flash 16,0,0,235 installed. What's up?
Having same problem here as well. Our IT just updated and installed the flash player upgrade twice and problems is persistent even with system reboot. I have put in an email to tech support and awaiting a reply.
Ok found the answer in an older thread from today:
You'll need to use the latest update of Presenter '13, as Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Presenter won’t operate. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 5 for Presenter.
Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Presenter won’t operate. This issue was fixed in Update 5 for Presenter. See this article for details.
I have spent 2.5 hours troubleshooting to no avail. I installed the update 5 for presenter and the problem persists. Previously I tried going back to an earlier flash version (suggested in another forum) but that didn't work either. I can't work on anything in PPT right now which means today's deadlines will be missed :-(
If you're still having difficulty after installing the Update 5 for Presenter and rebooting your system, I'd also suggest going through the repair - and if you're still having difficulty we'll want to have you connect with our Support team.
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Having same problem here as well. Our IT just updated and installed the flash player upgrade twice and problems is persistent even with system reboot. I have put in an email to tech support and awaiting a reply.
Same problem here too, very frustrating, eagerly await reply
Ok found the answer in an older thread from today:
You'll need to use the latest update of Presenter '13, as Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Presenter won’t operate. Published content isn’t impacted.
To address this issue, we added support for Flash Player 16 in Update 5 for Presenter.
Almost makes PPT unusable!!! Even if you aren't doing anything with Articulate. Getting same messages out of Quizmaker too.
Hi Everyone!
Adobe released Flash Player 16 on December 9, 2014 and, as a result, Articulate Presenter won’t operate. This issue was fixed in Update 5 for Presenter. See this article for details.
I have spent 2.5 hours troubleshooting to no avail. I installed the update 5 for presenter and the problem persists. Previously I tried going back to an earlier flash version (suggested in another forum) but that didn't work either. I can't work on anything in PPT right now which means today's deadlines will be missed :-(
Did this actually fix the problem for you? I can't get it to work.
Updating Articulate worked for me. Was able to get back to work right away.
Hi Jenna,
If you're still having difficulty after installing the Update 5 for Presenter and rebooting your system, I'd also suggest going through the repair - and if you're still having difficulty we'll want to have you connect with our Support team.
This discussion is closed. You can start a new discussion or contact Articulate Support.