Have we made any progress on this issue? My team originally surfaced the problem when we were working over the weekend to meet a tight deadline. We had to redo several course pages with a white background (blah!!) so that we could use the assets from eLearning Bros. This issue devalues our investment in Articulate and eLearning Bros and we need it fixed ASAP. It was quite a nasty surprise to find out that we lost the ability to use video with transparency when we upgraded. Thanks . . .
It's been a LONG time since this issue was 1st discovered, you are advertising on your website that Studio 13 support FLV transparency but this is clearly a complete and total lie which you have not changed even though this issue has been raised a long time ago.
We here feel cheated as the costs to us are substantial.
I'm really sorry for the trouble here, Jake. We definitely have no intention to mislead, so if you could share with me where our site seems to advertise that this should work, we'll take a look at that.
As for the future of this issue, our Quality Assurance Team has determined that this is something we won't be able to fix in Studio '13, and we'll keep this thread updated with any changes.
Justin, your remarks come across as pretty disingenuous. Asking us to "share with you where your site seems to advertise that this should work" is infuriating. When we all bought Articulate 13 your website clearly said that it supported .FLV transparency. The link to where that information was once located is included in the original post in this thread (a post that was authored by Andrew Scivally of eLearning Brothers). Andrew was helping my company try to resolve the transparency issue when he wrote that post. Many of us have lost money and experienced great inconvenience because of this issue. My company purchased content from eLearning Brothers that we couldn't use. When we were originally dealing with this issue we were working over a weekend to try and deliver for a client and had to start from scratch when our original concept had to be discarded because of this issue. It has cost my company at least a couple thousand dollars in lost time and resources. Just because you removed the information that originally stated that this functionality WOULD work doesn't make it better. So, whether or not you had the intention of misleading is a moot point. You did mislead all of us with your original marketing and product specifications. So, are you denying that you originally stated that the .flv transparency would work? Because, if you are, that is simply not true.
I'm a Customer Care Advocate here at Articulate. I am very sorry for your frustration. We've acknowledged the issue with .flv transparency in Studio '13, and the knowledge base update reflects that. I would be glad to discuss further with you. Please feel free to contact me directly.
15 Replies
Hi Andrew!
How are you publishing and viewing this content for testing?
published for desktop, html 5 and mobile app....many different combinations of those.
We've had customers present this issue also.
Thanks Andrew!
I dug a little deeper and found out that this is actually something that our QA Team is aware of and working on at this time.
I am adding this thread for their reference and so that I can pop in with an update when applicable.
Have we made any progress on this issue? My team originally surfaced the problem when we were working over the weekend to meet a tight deadline. We had to redo several course pages with a white background (blah!!) so that we could use the assets from eLearning Bros. This issue devalues our investment in Articulate and eLearning Bros and we need it fixed ASAP. It was quite a nasty surprise to find out that we lost the ability to use video with transparency when we upgraded. Thanks . . .
Hi David!
I do not have an update to provide at this time as it is still in the hands of our QA Team.
As mentioned above, this thread has been added for their awareness and will be updated when applicable.
Just adding my "ditto" to David's comment....I've seen other support tickets come into our system for this as well.
Leslie, can you check on this and provide an update with an estimate for when this will be resolved. Thank you.
I do not have an update David nor do I have any time frame to provide. It is still open with our QA Team.
Hi, do you have an update on this issue as we also have problems with it.
Hi Jake! Unfortunately I do not have an update to share as it is still in the hands of our QA/Dev team.
It's been a LONG time since this issue was 1st discovered, you are advertising on your website that Studio 13 support FLV transparency but this is clearly a complete and total lie which you have not changed even though this issue has been raised a long time ago.
We here feel cheated as the costs to us are substantial.
I'm really sorry for the trouble here, Jake. We definitely have no intention to mislead, so if you could share with me where our site seems to advertise that this should work, we'll take a look at that.
As for the future of this issue, our Quality Assurance Team has determined that this is something we won't be able to fix in Studio '13, and we'll keep this thread updated with any changes.
Justin, your remarks come across as pretty disingenuous. Asking us to "share with you where your site seems to advertise that this should work" is infuriating. When we all bought Articulate 13 your website clearly said that it supported .FLV transparency. The link to where that information was once located is included in the original post in this thread (a post that was authored by Andrew Scivally of eLearning Brothers). Andrew was helping my company try to resolve the transparency issue when he wrote that post. Many of us have lost money and experienced great inconvenience because of this issue. My company purchased content from eLearning Brothers that we couldn't use. When we were originally dealing with this issue we were working over a weekend to try and deliver for a client and had to start from scratch when our original concept had to be discarded because of this issue. It has cost my company at least a couple thousand dollars in lost time and resources. Just because you removed the information that originally stated that this functionality WOULD work doesn't make it better. So, whether or not you had the intention of misleading is a moot point. You did mislead all of us with your original marketing and product specifications. So, are you denying that you originally stated that the .flv transparency would work? Because, if you are, that is simply not true.
Hi, David.
I'm a Customer Care Advocate here at Articulate. I am very sorry for your frustration. We've acknowledged the issue with .flv transparency in Studio '13, and the knowledge base update reflects that. I would be glad to discuss further with you. Please feel free to contact me directly.
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