Having trouble inserting a video
My client needs a video inserted into a course I created for him in Studio '09. He provided me with the video in both .mpg and .mp4 formats.
I started with the .mp4. I opened Articulate Video Encoder and selected the .mp4. I got an error message that the video could not be loaded and that I should check to make sure I have the latest Windows Media Player, Quick Time, and codecs.
So I tried again with the .mpg. The file loaded and played correctly in Encoder, so I published it as an .flv. However, on the Publish Successful screen, when I select View Flash Video, the audio plays fine but all I see is a white box. Same thing happens if I try to insert it into my course. Since I am guessing that my client actually wants the visual element to the video (duh...), can anyone tell me what I am doing wrong here?
I have watched every tutorial I can find, updated all my media players, and I even found a link on the forum to download a codec that I thought might do the trick...unfortunately the download came with that nasty SearchConduit hijacker and it took me forever to clean that crap off my computer. So I am hoping that someone has direct instructions on how I can get at least one version of this video to play!
Thanks in advance!