Having trouble inserting a video

My client needs a video inserted into a course I created for him in Studio '09.  He provided me with the video in both .mpg and .mp4 formats.  

I started with the .mp4.  I opened Articulate Video Encoder and selected the .mp4.  I got an error message that the video could not be loaded and that I should check to make sure I have the latest Windows Media Player, Quick Time, and codecs.

So I tried again with the .mpg.  The file loaded and played correctly in Encoder, so I published it as an .flv.  However, on the Publish Successful screen, when I select View Flash Video, the audio plays fine but all I see is a white box.  Same thing happens if I try to insert it into my course.  Since I am guessing that my client actually wants the visual element to the video (duh...), can anyone tell me what I am doing wrong here?

I have watched every tutorial I can find, updated all my media players, and I even found a link on the forum to download a codec that I thought might do the trick...unfortunately the download came with that nasty SearchConduit hijacker and it took me forever to clean that crap off my computer.  So I am hoping that someone has direct instructions on how I can get at least one version of this video to play!

Thanks in advance!

5 Replies
Adrian Dean

Hi Katie,

It sounds like there is an issue with the video files themselves. My recommendation would be to use a program like Handbrake to convert/reconvert the video to a .MP4 before converting in Video Encoder to .FLV.

That should resolve the issues you are having. Here is a video tutorial on how to use Handbrake put together by David Fair.

Please let me know if the above resolves your issues. Also, if you need any further help, please don't hesitate to ask.



Adrian Dean

Hi Sherell,

Welcome to Heroes! So Engage will have a .intr file. PowerPoint will either have a .ppt or .pptx depending on the version of PowerPoint. Presenter will be a .ppta. Quizmaker will be a .quiz. Of the four, only the PowerPoint and Presenter files are linked and therefore should be kept together to ensure that all content continues to work.

Engage and Quizmaker files can be opened in their own individual programs, but also have the unique ability of being able to be embedded into a Presenter/PowerPoint presentation.

If your goal is to share your files with someone else, who in turn will be editing or adding their own content, then you will want to do the following before doing so.

It is also good practice to keep files which are connected in some way in the same directory/folder as everything else.

Hopefully, the above answers your questions. Please let me know if you need any further help.