Horribly messed up tables in '13

I've waited so long for an update to Presenter, and I'm still seeing many of the same issues that plagued '09:

Sudden creation of -old.ppta file when opening an existing project for no apparent reason

Messed up published graphics

Mismatch between published results and preview

The third one is the real killer, especially with a large training that takes over an hour to publish.  On my first project with '13 now, Presenter has completely butchered a number of relatively simple tables I have in my slides.  See the attached screenshots.  The kicker is that if I preview these slides, sometimes they show up fine and sometimes they are messed up.  Thus, I have no idea before I start a publish if something I've done will truly fix the problem (not that there should even be a problem with simple Powerpoint tables in the first place).  

Anybody run into this or have a solution?

88 Replies
Ashley Terwilliger-Pollard

Hi Steven,

I see that you were working on a Support case with Rowie, and that he mentioned that when creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. If you were able to place your files on your local drive and still encountered issues, I'd encourage you to connect back with Rowie by replying to his email (Support@articulate.com). 

Steven Strell

I just republished the training again, and it worked OK.  Really weird.

The suggestion to put everything on the C drive is really a non-starter, especially when my C drive is a small SSD reserved for just the OS and applications.  All my files are always on external drives or on the network.  In theory, at work, I'm supposed to have all my files on Sharepoint and work with them from there.  I don't do this because my IT department is crazy to suggest such a thing, but Articulate is saying that I should not be doing this.

Preview vs. publish mismatches, or preview glitches, IMO, are up to Articulate to prevent or fix, and it should not matter where my files live to fix it.


Janet Chafey

I would like to hear the solution also. I am working off of my C drive, so that's not an issue.

I built the table in PowerPoint and sometimes it looked fine when published, other times it was a garbled mess like Steven's. There was no way to predict either outcome and makes it hard to be confident in Presenter. I ended up making boxes with text that looked like the table but that's not a good workaround and could be incredibly time-consuming for more complex tables.


Leslie McKerchie

Hi Janet and welcome to E-Learning Heroes!

I am still working with Joe and have not heard back from him yet, but I would be happy to send you the information that I shared with him:

You may find that Articulate Presenter crashes when you're previewing or publishing a presentation that includes a chart. This is a known issue. See this article for more information and a solution.
Janet Chafey

Hi Joe, I did realize it's a bug not the file itself as the problem wasn't a consistent issue. Plus, there have been other 'buggy' problems on the two different projects I've been working on this past month.

Each project had one imported movie, along with various Engage interactions and quizzes. One of the projects had 70 slides, the other 40.

I've just started working in Articulate these past two months. I am impressed with what you can do with Articulate relatively easily, having used Flash in the past for e-learning projects (I took a few years off). However, I've never had so many problems with a program. Was Presenter '09 just as buggy?

Having to review each slide, each time I publish because I have to look out for buggy results has added a lot of extra time to my work flow - not okay.

Ashley Terwilliger-Pollard

Hi Karine,

If you're still having the same issue after republishing in Update 5, I'd want to confirm that you uploaded a new version of the course (maybe not overwriting the previous version) and then look at clearing your history and cache in the iPad to ensure it's reloading a new copy of the course. If you're still seeing this, are you able to share a copy of the Presenter package with us? 

julia kirby

I also have a suggestion, but somehow posted my comment before adding it.  I also have this problem.  Any sort of shapes, tables, smart art, etc. I create in power point never look as intended when published in articulate.  So, to get around this, I just save each shape/table as a picture (by right clicking on it).  Then I delete the shape and insert the picture from where I saved it on my PC. If  you're trying to save multiple shapes as one picture, make sure you 'group' them together before saving as picture.  Another trick is to take a screen shot (try downloading snip it - it's an awesome tool) of the shapes, tables.  Once you have a screen shot you can copy and crop each piece to create multiple pieces if you want to animate them.  Hope that helps a little.