I keep losing my audio!
Jun 24, 2014
Hello, can someone please explain why I keep losing my saved/recorded narration on my presenter file? The -old.ppta usually keeps a lot of the audio, but I'm trying to find out why this keeps happening in the first place. I record audio, save, repeat and somewhere along the line....I lose my audio when I go into preview and realize it's no longer there. I have noticed that it's seems to have happened after I've opened an engage file that is inserted into my presenter file.
I'll never meet my deadline this way :( Help!
1 Reply
Hi Stephanie,
Welcome to E-Learning Heroes!
I'm sorry to hear about the trouble you're having with audio. Hopefully we can find out what's causing this and avoid this in the future.
I recommend confirming that you have a supported version of Office and PowerPoint installed:
Articulate Studio '13 requires a 32-bit desktop version of Microsoft Office. It won't work with:
Note: Visual Basic for Applications must be installed. It's part of the typical Office setup. If it wasn't included in your installation, here's how to install it.
Here's how to tell which desktop version of Office you have.
Also, please make sure that you're working with local project files:
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you still have trouble, please review the following article specific to audio issues:
Articulate Support - Audio Is Missing or Lost
Let us know if you see any improvement!
Best,
Christine
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