I keep losing my audio!

Jun 24, 2014

Hello, can someone please explain why I keep losing my saved/recorded narration on my presenter file?   The -old.ppta usually keeps a lot of the audio, but I'm trying to find out why this keeps happening in the first place.  I record audio, save, repeat and somewhere along the line....I lose my audio when I go into preview and realize it's no longer there.  I have noticed that it's seems to have happened after I've opened an engage file that is inserted into my presenter file.

 I'll never meet my deadline this way  :(  Help!

1 Reply
Christine Hendrickson

Hi Stephanie,

Welcome to E-Learning Heroes!

I'm sorry to hear about the trouble you're having with audio. Hopefully we can find out what's causing this and avoid this in the future. 

I recommend confirming that you have a supported version of Office and PowerPoint installed:

Articulate Studio '13 requires a 32-bit desktop version of Microsoft Office. It won't work with:

  • 64-bit versions of Office
  • Browser-based (online) components of Office 365
  • Click-to-run versions of Office 2010

Note: Visual Basic for Applications must be installed. It's part of the typical Office setup. If it wasn't included in your installation, here's how to install it.

Here's how to tell which desktop version of Office you have.

Also, please make sure that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you still have trouble, please review the following article specific to audio issues:

Articulate Support - Audio Is Missing or Lost

Let us know if you see any improvement!



This discussion is closed. You can start a new discussion or contact Articulate Support.