I have imported audio numerous times with no problems, but currently I am unable to. When I click "import audio" from Articulate, the normal box appears but there are no slides listed and the top bar is pink with 2 pound signs " # # " (attached). Please advise.
Sorry for the trouble, Terry. If you haven't already, I'd start by simply shutting down Presenter and re-booting the machine. Next, please take a look at this article for several troubleshooting steps that usually resolve unusual behavior with Presenter. If you're still experiencing the issue, please feel free to submit a case to our support team for a quick, thorough review. Thanks!
1 Reply
Sorry for the trouble, Terry. If you haven't already, I'd start by simply shutting down Presenter and re-booting the machine. Next, please take a look at this article for several troubleshooting steps that usually resolve unusual behavior with Presenter. If you're still experiencing the issue, please feel free to submit a case to our support team for a quick, thorough review. Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.