Inserted Flash Files, Do Not Play

I have a large number of camtasia recordings inserted in PowerPoint for Articulate Studio to publish as a part of an e-Learning course. They work fine. My clients are using them. When one of my clients needs a small change, however, I go back and re-publish and many of the flash files show up as "white" and do not play. I have not made any changes to the course at all during that time. The published ZIP file also doesn't seem to have those specific flash files.

Does anyone know what is going on?

Am I moving the file on the hard drive, perhaps, and a "pointer" of some sort can no longer find them?

4 Replies
Christine Hendrickson

Hi there Keith,

Are you working on your local hard drive? Also, you may want to make sure there are no spaces, underscores, etc. in the file names for the Flash files.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Are you able to insert the Flash files into a new, blank presentation? Does the same thing happen with the Flash files?



Paul Kornman

I wrote about this in more detail here:

but as a first step, In Powerpoint, right-click on the SWF object and select "Properties"

Look at the "Movie" property. That's the path that Powerpoint is looking for to find your SWF.

If your updated SWF file is in a different location, Powerpoint will instead show a white box with a black "X" inside.

Good luck,


Paul Kornman

That's a new one on me, but I did a quick search and found this forum entry that also had "blank.swf" showing up as the "Movie" Property:

Unfortunately, the last entry asks the user to create a problem ticket. Maybe someone at Articulate can track down what happened in that case.