This may have come up before but I couldn't find a search option in the new forum portal.
I've got a client hosting a Presenter course on an LMS which opens the course in a new window. The EXIT tab in the course works in Chrome, Firefox, but not IE Version 11. Worse, closing the window does not record completion.
Hi Sam, unfortunately I have seen this s in IE9 through to 11, I understand it it to do with the way IE uses javascript and it is intermittent. The only fix that seemed to work was ensuring IE was in compatibility mode, even then we still had the odd issue with IE.
I seem to recall James Kingsley having something with a custom coded exit button that dealt with that issue (instead of using the built-in exit function).
Also, Brian Houle create a flash exit button and there is this (though SL related that might have something to do with what's going on):
Locate the Configuration.js in the following directory, depending on your version of Windows:32-bit Windows: C:\Program Files\Articulate\Articulate Storyline\Content\lms 64-bit Windows: C:\Program Files (x86)\Articulate\Articulate Storyline\Content\lms Open the Configuration.js file in a text editor, such as Notepad. Change this line: var EXIT_BEHAVIOR = “SCORM_RECOMMENDED”; To: var EXIT_BEHAVIOR = “ALWAYS_CLOSE”; Republish your course. If it still doesn't work, try changing the line in step 3 to: var EXIT_BEHAVIOR = “ALWAYS_CLOSE_TOP”;
I appreciate all the suggestions for fixing this issue with 3rd party add-ins or editing the published html to add a meta tag.
I wanted to confirm that this wasn't an LMS issue so I took the time to install the course in question on two additional learning management systems each from a different vendor. I found Internet Explorer 11 had the same issue on all three LMS: Clicking the EXIT tab doesn't invoke the JavaScript to close the window. (As far as the browser debugger was concerned, no breakpoints are hit in IE/11 on EXIT).
No problem found using Chrome or Firefox. Breakpoints are hit correctly and the course will exit.
Can we get an acknowledgment from Articulate that this is a known issue in the to-be-fixed bug queue?
Based on the article Leslie shared, it's a known issue in IE11 and there are a few options as workarounds or troubleshooting. You can also see the information in terms of what updates are available for Presenter 09 here.
I haven't seen it in Storyline 2 with IE11, but I have seen it in iOS8. With that being said, there are some known reasons here (similar to the Presenter list) why the exit course trigger may not work.
16 Replies
Hi Sam, unfortunately I have seen this s in IE9 through to 11, I understand it it to do with the way IE uses javascript and it is intermittent. The only fix that seemed to work was ensuring IE was in compatibility mode, even then we still had the odd issue with IE.
Thanks Phil. So this is a known issue among users but what is Articulate's position?
(It is difficult to tell 1,000+ learners to run the browser in compatibility mode).
we had 2,000 users and just added code to the header to force it into compatibility mode.
Forgot to say, I think this is because the implementation of javascript in IE is wrong and fails to send completion sometimes
Maybe. Or it could be a new security tweak in IE that requires Presenter's JavaScript to respect the new bounds.
Articulate should look into this. I can't tell if Articulate support is ignore
Phil, does Storyline have the same issue?
Yes same in Storyline, I think it may be similar in captivate as well.
So far, it's looking like Flash isn't able to pass requests to JavaScript.
I'm going to dig a little deeper and post back.
Seems like Articulate should be doing this work.
By setting breakpoints we were able to determine that Flash isn't able to call JavaScript using the latest Flash/IE 11 software.
Whether this is fixable or not I don't know, but it would seem to be on Articulate's side to do this, or add a meta tag to force compatibility mode.
I seem to recall James Kingsley having something with a custom coded exit button that dealt with that issue (instead of using the built-in exit function).
Also, Brian Houle create a flash exit button and there is this (though SL related that might have something to do with what's going on):
Locate the Configuration.js in the following directory, depending on your version of Windows:32-bit Windows: C:\Program Files\Articulate\Articulate Storyline\Content\lms
64-bit Windows: C:\Program Files (x86)\Articulate\Articulate Storyline\Content\lms
Open the Configuration.js file in a text editor, such as Notepad.
Change this line: var EXIT_BEHAVIOR = “SCORM_RECOMMENDED”;
To: var EXIT_BEHAVIOR = “ALWAYS_CLOSE”;
Republish your course.
If it still doesn't work, try changing the line in step 3 to: var EXIT_BEHAVIOR = “ALWAYS_CLOSE_TOP”;
I appreciate all the suggestions for fixing this issue with 3rd party add-ins or editing the published html to add a meta tag.
I wanted to confirm that this wasn't an LMS issue so I took the time to install the course in question on two additional learning management systems each from a different vendor. I found Internet Explorer 11 had the same issue on all three LMS: Clicking the EXIT tab doesn't invoke the JavaScript to close the window. (As far as the browser debugger was concerned, no breakpoints are hit in IE/11 on EXIT).
No problem found using Chrome or Firefox. Breakpoints are hit correctly and the course will exit.
Can we get an acknowledgment from Articulate that this is a known issue in the to-be-fixed bug queue?
Sam
Hi Sam! Sorry that I missed your post.
We do know that this is an issue and here is our information on the situation:
The Exit tab may not work in Internet Explorer 11. This is a known issue. See this article for more information and a solution.
This isn't a problem in the latest Storyline.
I thought I had the latest Presenter. Is there an update to 09 that resolves the issue?
Sam
Hi Sam,
Based on the article Leslie shared, it's a known issue in IE11 and there are a few options as workarounds or troubleshooting. You can also see the information in terms of what updates are available for Presenter 09 here.
Thanks Ashley. Just to be clear, I don't see this issue in Storyline 2, but maybe I haven't tested thoroughly.
Can you confirm for me that Storyline 2 doesn't have the same problem with IE 11?
Sam
Hi Sam,
I haven't seen it in Storyline 2 with IE11, but I have seen it in iOS8. With that being said, there are some known reasons here (similar to the Presenter list) why the exit course trigger may not work.
This discussion is closed. You can start a new discussion or contact Articulate Support.