Internet Version 11

Oct 23, 2014

This may have come up before but I couldn't find a search option in the new forum portal.

I've got a client hosting a Presenter course on an LMS which opens the course in a new window.  The EXIT tab in the course works in Chrome, Firefox, but not IE Version 11.  Worse, closing the window does not record completion.

Has this been reported and is there a fix?


16 Replies
Sam Carter
Phil Mayor

Forgot to say, I think this is because the implementation of javascript in IE is wrong and fails to send completion sometimes

Maybe.  Or it could be a new security tweak in IE that requires Presenter's JavaScript to respect the new bounds.

Articulate should look into this.  I can't tell if Articulate support is ignore

Phil, does Storyline have the same issue?

Stephanie Harnett

Also, Brian Houle create a flash exit button and there is this (though SL related that might have something to do with what's going on):

Locate the Configuration.js in the following directory, depending on your version of Windows:32-bit Windows:  C:\Program Files\Articulate\Articulate Storyline\Content\lms
64-bit Windows:  C:\Program Files (x86)\Articulate\Articulate Storyline\Content\lms
Open the Configuration.js file in a text editor, such as Notepad.
Change this line: var EXIT_BEHAVIOR = “SCORM_RECOMMENDED”;
Republish your course.
If it still doesn't work, try changing the line in step 3 to: var EXIT_BEHAVIOR = “ALWAYS_CLOSE_TOP”;

Sam Carter

I appreciate all the suggestions for fixing this issue with 3rd party add-ins or editing the published html to add a meta tag.

I wanted to confirm that this wasn't an LMS issue so I took the time to install the course in question on two additional learning management systems each from a different vendor.  I found Internet Explorer 11 had the same issue on all three LMS:  Clicking the EXIT tab doesn't invoke the JavaScript to close the window. (As far as the browser debugger was concerned, no breakpoints are hit in IE/11 on EXIT).

No problem found using Chrome or Firefox.  Breakpoints are hit correctly and the course will exit.

Can we get an acknowledgment from Articulate that this is a known issue in the to-be-fixed bug queue?


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