Is Articulate fully supported in Win 7 64-bit OS?

Hi,

We are working on localization of some E-Learning courses for our client.

We were previously using Win XP and was looking into migrating to Win 7 64-bit OS.

We've tried to setup a Win 7 64-bit OS with Office 2007/2010 32-bit and Atriculate Studio '09.

After posting localized strings into the PPT, we found several issues:

- Localized strings were not appearing in some of the slides

- Some slides gets duplicated after posting localized strings

- Publishing the course takes long time and most of the time freezes

The machine we have setup is as follows:

- Dell 8

- 8 GB RAM

- Win7 64-bit OS

- MS Office 2007 32 bit

- Articulate Studio '09

Do you have any suggestion to resolve the issues we found?

Is Articulate fully compatible wiht Win 7 64-bit?

Thanks,

Jennifer

9 Replies
Christine Hendrickson

Hi Jennifer,

Yes, Articulate products are fully compatible with Windows 7 machines. The main issues with any installations are usually related to the version of Office installed, but it looks like you have everything set up properly. 

The first thing I would suggest is to confirm the files you're working with are on the local hard drive for the Windows 7 machine. 

  1. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  3. Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If the problem continues, are you able to recreate the problem in a new presentation? If not, it may be an issue with the original files. If you can recreate the issues with the slides duplicating and freezing, it may be an issue with the installation. 

Let me know how it goes, Jennifer.

Thanks!

Jennifer Frio

Hi Christine,

Thank you so much for your response.

We are actually working on the courses from our network drive as we have to share the files across the teams.

If we move around the files, e.g. working on them locally then transferring later in the network, we normally face issues like the Audio, Engage and Quiz files being removed/unlinked into the course.

Therefore, we have made it a point to work on the files from the network drive. Also, to control the version of the course we are working on.

You’ve mentioned that this may cause erratic behavior, is there a way we can prevent these unusual behavior to happen but continue working with the files from the network drives?

As for the character length of the publishing path, we would normally map our network drives to reduce having very long path names.

We sometimes do the publishing locally and transfers them to the network once successfully done.

In terms of naming, we do use normal character as per Windows OS article you have shared.

Thanks,

Jenn

Christine Hendrickson

Good morning Jenn,

Unfortunately, no. There's really no way to ensure that files (of any type, really - not just Articulate files) won't run into issues if they're being modified from a network drive. I wish I had more information or suggestions for you, but right now, that's the way a lot of software works.

I'm not sure if it's an option, and I'm not sure if you have people dedicated to specific aspects of the course, but if you do, you could have everyone work on their content then simply have someone assign it to the "main" presentation in the end. Again, though, no idea if that would work for your company or colleagues. 

Another option would be to maintain a Presenter Package. This is definitely a safer route, but with so many others working on the presentation, it may or may not help. Obviously, they won't be able to work on the same package at the same time. Still might be something to consider, if for nothing else, you could use it as a back up file. 

Articulate Presenter Package

I hope some of this helps

Christine