Is there anything I shouldn't use in my presentation?

Nov 29, 2019

Hi ,

I'm not new to Studio 13 but I'm no expert! This is about my 10th presentation but never had the following issue.

I created a PP presentation with animations, screenshots, images and recorded the narration. When I attempt to view the slides, it gives me an error message. When I attempt to Publish, it gives me an error message.

If I create a new PP, it allows me to view slides and Publish.

Could I have added something in the PP presentation that could have created an issue? If so, how do I determine without having to restart 4 weeks of work.

Thanks for all and any help :)


8 Replies
Leslie McKerchie

Hi Genevieve and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you are running into an issue with your project.

Testing if you run into a similar issue in another project was a good idea for troubleshooting and leads us to conclude that the issue must be within your project.

Before you dig into re-creating, I'd advise taking a look at this documentation to see if it alleviates the issue you're running into.

Let me know if you need further assistance and I'd be happy to dig in further.

Genevieve Lacroix

Hi Leslie, the presentation I was working on got put on the back burner for a while but we're back at it now :) unfortunately, it still doesn't work. Whenever I want to preview a slide or publish any of the 4 versions we have, we receive an error message. Both me and my coworker have Articulate and this doesn't work for either of us. I am still able to publish other presentations so it really seems to be something in the presentation. Is there anything I'm not supposed to put in a presentation? Any animation in PP I shouldn't have included?


Genevieve Lacroix

I tried that and it seemed to work but there was just soooooo much to do. So I discovered that if I created a new PP, imported all the slides, then exported the audio from the old one, added to the new one and re animated, it worked! It was 2 hours of work per presentation (X4 presentations) but it was worth it at the end. I have the same images, same animations, and same audio. I cannot figure out what went wrong! anyways, got it all done now.

Genevieve Lacroix

Weather I tried to preview or publish, I always received this error message :  (see attached). It's not very specific. Never managed to get any of those presentations to work. As I replied earlier, I had to re-start a new PP and copy everything over. Do you know how I could have fixed it?

Ashley Terwilliger-Pollard

Hi Genevieve,

Were you adding the audio through the Powerpoint ribbon, or using the Articulate audio option? You'd want to make sure you were using the latter to have the course work successfully and that is outlined here.

Also, if you needed to repair a corrupt Powerpoint file, importing is the right method to get you back up and running again! 

Dave Neuweiler

I'' m glad you're up and running!

To your question, a long time ago I was able to resolve a corrupt file by using the "split-half" method. I was able to narrow the issue to a single screen, and then an item on the screen. I recall it was an image, and replacing it solved it for me.

The "split-half" method works with copies of the bad file. As an example, delete 1/2 of the slides in the file, then test. If it previews, the problem is in one of the screens you deleted. So load those up and split them in half again.

On the other hand, if the file does not preview, but gives the error message, the problem is in the half that your testing, so delete half of those screens and test.

A third possibility is that BOTH halves fail and return the error message. I found in one case that this was cause by an element in the slide master.

It doesn't take long, and it's much the same idea that Wendy suggested by importing a few screens at a time into a new file.

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