Issues with Articulate Studio13 not playing more than once

Has anyone had issues with an Articulate Studio13 project that was loaded into Articulate Online and only plays successfully once? And upon subsequent access it opens, but just loops/searches endlessly?  (basically that animated circle moving around and around and never "kicking in").  thanks for any insight from anyone. 

I'm playing off of IE11 browswer.

7 Replies
Michael Woo

Hi, I also have someone in your support group looking into this. Thanks. Yes, I have republished several times revising some items in the player... But nothing works. I tried emptying the cache as well. I'm dreading it, but I might have to convert everything to Storyline...no time though..might have to just suck it up.

Michael Woo

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Ali Goulet

Hey Michael! Thanks for letting us know that you've reached out to our Support Team. I located your case (#01015926 for my reference) and I see you're currently working with my colleague Rowie. I'll be sure to follow along with it as well, and relay relevant info back here in the thread for anyone that may find it helpful. :)

Michael Woo

I determined that when publishing, if you select "Never resume" under the Other Properties custom tab, then the issue of subsequent attempts to access the file will not open fully and just spin. Only if you select "Prompt to resume" or "Always resume" when publishing will this issue go away. I now remember over a year ago this occurring as well and I put in a ticket to fix, but apparently no fix has been made.

I guess few developers want to force the user to always open from the beginning and would rather have them start where they last left off? Quite frustrating.

Michael Woo

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Alyssa Gomez

Hi there Michael, 

Just checked in on your case, and I see that your issue relates to a known error in Articulate Online in which a course never reloads when it is set to "never resume" and when viewed in Internet Explorer. Our QA team has been evaluating this behavior, and we’re monitoring the way this issue impacts our customers.  I definitely hear your frustration, especially since this one has been on our radar for a while, but rest assured we are actively figuring out how a change here might fit in with other priorities. We'll be sure to keep you posted in this discussion with any information we can share on it!