JavaScript Error: Error initializing communications with LMS

I'm trying to take an online course but when I launch the content I get the following error: Error initializing communications with LMS.

If I click ok I get the information I attach to this post as a file.

Could this be due to my system (windows or browser) configuration?

13 Replies
Brian Batt

Hi Alfonso & welcome to Heroes,

If your LMS is configured to launch course content in a new browser window and if you also set the player template for your Presenter ‘09 presentation to launch in a new browser window, you may encounter an LMS communication error. 

You can correct this. Here's how: 

http://www.articulate.com/support/presenter09/kb/?p=2002

Louise H

I've also been having this problem with some students receiving this error message when trying to launch courses on our LMS (example below - I removed the URL, it doesn't say that!).

Player Template already has the 'Launch presentation in new window (creates launch page)' box unchecked. Presentation is published to SCORM 1.2.

As a standard we ask students to ensure they have the latest Flash/Java versions installed, and clearing their cache tends to work for minor launch problems, but this message seems to keep making an appearance. Our LMS administrators suggested resetting their score and asking them to try again, but still doesn't seem to clear the problem.

What does this message mean?!

Thanks!

Louise

0:Tue May 31 2011 12:19:32 GMT+0100 (GMT DaylightTime) - AICCComm - Trying to create XMLHttpRequest in JavaScript1.5
1:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - Entered browser conditional
2:Tue May 31 2011 12:19:32 GMT+0100 (GMT DaylightTime) - AICCComm - Creating object
3:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - intReCheckLoadedInterval=250
4:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - intReCheckAttemptsBeforeTimeout=240
5:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - IFrameLoaded
6:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - In GetAICCURL
7:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - GetQueryStringValue Element 'AICC_URL' Not Found, Returning:empty string
8:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - Querystring value =
9:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - GetAICCURL returning:
10:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
11:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - Checking IFrame
12:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - blnCanUseXMLHTTP=true
13:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - AICCComm - blnCanUseIFrame=true
14:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - ----------------------------------------
15:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - ----------------------------------------
16:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In Start - Version: 3.3 Last Modified=04/18/2011 14:06:22
17:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - Browser Info (Netscape 5.0 (Windows NT 5.1) AppleWebKit/534.24(KHTML, like Gecko) Chrome/11.0.696.71 Safari/534.24)
18:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - URL: {URL REMOVED}
19:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - ----------------------------------------
20:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - ----------------------------------------
21:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In ClearErrorInfo
22:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - GetQueryStringValue Element 'StandAlone' Not Found, Returning:empty string
23:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning:empty string
24:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - strStandAlone= strShowInteractiveDebug=
25:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - Standard From Configuration File - SCORM
26:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - Using Standard From Configuration File - SCORM
27:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In LMSStandardAPI strStandard=SCORM
28:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - Calling Standard Initialize
29:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In SCORM_Initialize
30:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In SCORM_ClearErrorInfo
31:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - Grabbing API
32:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In SCORM_GrabAPI
33:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - Searching with improved ADL algorithm
34:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In SCORM_GetAPI
35:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - SCORM_GetAPI, searching opener
36:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In SCORM_ScanParentsForApi, win={URL REMOVED}
37:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - SCORM_GrabAPI, returning
38:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - Calling LMSInit
39:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In SCORM_CallLMSInitialize
40:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In SCORM_GrabAPI
41:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - SCORM_GrabAPI, returning
42:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - Calling LMSInitialize
43:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - strResult=false
44:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - Detected failed call to initialize
45:Tue May 31 2011 12:19:32 GMT+0100 (GMTDaylight Time) - In SCORM_SetErrorInfo
46:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - intSCORMError=101
47:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - strSCORMErrorString=General Exception
48:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - strSCORMErrorDiagnostic=
49:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - Error calling LMSInitialize:
50:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - intSCORMError=101
51:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - SCORMErrorString=General Exception
52:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - Diagnostic=
53:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - ERROR Initializing LMS
54:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Errorinitializing communications with LMS
55:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - ERROR - LMS Initialize Failed
56:Tue May 31 2011 12:19:33 GMT+0100 (GMTDaylight Time) - In DisplayError, strMessage=Error initializing communicationswith LMS

Justin Wilcox

The message you are seeing is basically saying that the content can't communicate with the LMS. You can duplicate this error simply by double clicking the index_lms.html file in the published output outside of your LMS. I would ask your LMS what their system requirements and make sure the end-user's computers meet those. For example, if your LMS requires Java Runtime Environment make sure that they are using a compatible version.

Michelle  Kay

I'm having the same problem as Alfonso.  My settings are correct.  Anyone using Saba that can help me figure this out?  I contacted Articulate Support, but because it is an LMS issue (the course plays fine in a test bed) they cannot help me. 

0:Mon Dec 17 12:01:04 PST 2012 - AICCComm - Trying to create MSXML2.XMLHTTP in VBScript
1:Mon Dec 17 12:01:04 PST 2012 - AICCComm - intReCheckLoadedInterval=250
2:Mon Dec 17 12:01:04 PST 2012 - AICCComm - intReCheckAttemptsBeforeTimeout=240
3:Mon Dec 17 12:01:04 PST 2012 - AICCComm - IFrameLoaded
4:Mon Dec 17 12:01:04 PST 2012 - AICCComm - In GetAICCURL
5:Mon Dec 17 12:01:04 PST 2012 - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
6:Mon Dec 17 12:01:04 PST 2012 - AICCComm - Querystring value =
7:Mon Dec 17 12:01:04 PST 2012 - AICCComm - GetAICCURL returning:
8:Mon Dec 17 12:01:04 PST 2012 - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
9:Mon Dec 17 12:01:04 PST 2012 - AICCComm - Checking IFrame
10:Mon Dec 17 12:01:04 PST 2012 - AICCComm - blnCanUseXMLHTTP=true
11:Mon Dec 17 12:01:04 PST 2012 - AICCComm - blnCanUseIFrame=true
12:Mon Dec 17 12:01:04 PST 2012 - ----------------------------------------
13:Mon Dec 17 12:01:04 PST 2012 - ----------------------------------------
14:Mon Dec 17 12:01:04 PST 2012 - In Start - Version: 3.8.2 Last Modified=12/04/2012 00:08:59
15:Mon Dec 17 12:01:04 PST 2012 - Browser Info (Microsoft Internet Explorer 5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.2; MS-RTC LM 8))
16:Mon Dec 17 12:01:04 PST 2012 - URL: http://learningzoneqacon1.yum.com/qacontent/cninv000000000024301/index_lms.html
17:Mon Dec 17 12:01:04 PST 2012 - ----------------------------------------
18:Mon Dec 17 12:01:04 PST 2012 - ----------------------------------------
19:Mon Dec 17 12:01:04 PST 2012 - In ClearErrorInfo
20:Mon Dec 17 12:01:04 PST 2012 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
21:Mon Dec 17 12:01:04 PST 2012 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
22:Mon Dec 17 12:01:04 PST 2012 - strStandAlone= strShowInteractiveDebug=
23:Mon Dec 17 12:01:04 PST 2012 - Standard From Configuration File - SCORM
24:Mon Dec 17 12:01:04 PST 2012 - Using Standard From Configuration File - SCORM
25:Mon Dec 17 12:01:04 PST 2012 - In LMSStandardAPI strStandard=SCORM
26:Mon Dec 17 12:01:04 PST 2012 - Calling Standard Initialize
27:Mon Dec 17 12:01:04 PST 2012 - In SCORM_Initialize
28:Mon Dec 17 12:01:04 PST 2012 - In SCORM_ClearErrorInfo
29:Mon Dec 17 12:01:04 PST 2012 - Grabbing API
30:Mon Dec 17 12:01:04 PST 2012 - In SCORM_GrabAPI
31:Mon Dec 17 12:01:04 PST 2012 - Searching with improved ADL algorithm
32:Mon Dec 17 12:01:04 PST 2012 - In SCORM_GetAPI
33:Mon Dec 17 12:01:04 PST 2012 - SCORM_GetAPI, searching parent
34:Mon Dec 17 12:01:04 PST 2012 - In SCORM_ScanParentsForApi, win=http://learningzoneqacon1.yum.com/scorm_launch/remote_frameset.jsp?content_controller_url=https%3A%2F%2Flearningzoneqa.yum.com%2FSaba%2FWeb_wdk%2FTacoBell%2Fcontent%2Fplayers%2FSequencedPlayerNavigator.rdf%3Bjsessionid%3DBDC45440352368212C5D6DB1B34CF61F.saba-hrb-a26v&callback_url=https%3A%2F%2Ftbqa.learningzone.yum.com%3A443%2FSaba%2FAICCReporter%3FscormSessionKey%3DBDC45440352368212C5D6DB1B34CF61F.saba-hrb-a26v%26sitename%3DSabaSite%26lms_data%3D%25253BconformanceLevel%25253D0%26cmi_entry%3Daireg000000011513249aises000000017326022&content_server_url=http%3A%2F%2Flearningzoneqacon1.yum.com&sco_url=http%3A%2F%2Flearningzoneqacon1.yum.com%2Fqacontent%2Fcninv000000000024301%2Findex_lms.html&mode=online&check_scorm_compliance=false&charset=UTF-8&debug=false&scorm_version=null&player_version=2&activity_id=Test_Course_SCO&context_id=ctctx000000059010680&subscription_id=ctnsr000000000054079&content_server_id=media000000000000002&content_inventory_id=cninv000000000024301&isContentComplianceTestMode=false
35:Mon Dec 17 12:01:04 PST 2012 - SCORM_GrabAPI, returning
36:Mon Dec 17 12:01:04 PST 2012 - Calling LMSInit
37:Mon Dec 17 12:01:04 PST 2012 - In SCORM_CallLMSInitialize
38:Mon Dec 17 12:01:04 PST 2012 - In SCORM_GrabAPI
39:Mon Dec 17 12:01:04 PST 2012 - SCORM_GrabAPI, returning
40:Mon Dec 17 12:01:04 PST 2012 - Calling LMSInitialize
41:Mon Dec 17 12:01:04 PST 2012 - strResult=false
42:Mon Dec 17 12:01:04 PST 2012 - Detected failed call to initialize
43:Mon Dec 17 12:01:04 PST 2012 - In SCORM_SetErrorInfo
44:Mon Dec 17 12:01:04 PST 2012 - intSCORMError=101
45:Mon Dec 17 12:01:04 PST 2012 - strSCORMErrorString=General Exception
46:Mon Dec 17 12:01:04 PST 2012 - strSCORMErrorDiagnostic=
47:Mon Dec 17 12:01:04 PST 2012 - Error calling LMSInitialize:
48:Mon Dec 17 12:01:04 PST 2012 - intSCORMError=101
49:Mon Dec 17 12:01:04 PST 2012 - SCORMErrorString=General Exception
50:Mon Dec 17 12:01:04 PST 2012 - Diagnostic=
51:Mon Dec 17 12:01:04 PST 2012 - ERROR Initializing LMS
52:Mon Dec 17 12:01:04 PST 2012 - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
53:Mon Dec 17 12:01:04 PST 2012 - ERROR - LMS Initialize Failed
54:Mon Dec 17 12:01:04 PST 2012 - In DisplayError, strMessage=Error initializing communications with LMS

 

Manoj Shekar

Hello Everyone,

                           Got a same problem with my PRINCETON REVIEW PORTAL which prompted  "Error Initializing communication with LMS" and here is the reason why it should've caused

1. There might have been a registry error in your pc (in case of mine) while loading content which would've been crashed by some unknown mean.

2. Maybe you might 've downloaded Java (64-bit) for a 32-bit browser or vice-versa.

 

Solution :

                In order to get rid of this problem please perform a PC Tune Up with software such as 1. AVG TuneUP ( in my case ),

2. Re-image etc.,

                 These software would clear the break-downs in your system registry etc., would be repaired. And then you would not find any error initializing communication with LMS etc.,.If you need a link to download those software for free please contact me through my mail "manoj19.shekar@gmail.com".

 

 

Javier Reyes

Hi,

I've a similar problem, i need to connect to a pag and it show me:  Error initializing communications with LMS

0:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - intReCheckLoadedInterval=250
1:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - intReCheckAttemptsBeforeTimeout=240
2:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - IFrameLoaded
3:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - In GetAICCURL
4:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
5:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - Querystring value =
6:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - GetAICCURL returning:
7:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
8:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - Checking IFrame
9:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - blnCanUseXMLHTTP=true
10:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - AICCComm - blnCanUseIFrame=true
11:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - ----------------------------------------
12:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - ----------------------------------------
13:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In Start - Version: 3.8.2 Last Modified=04/25/2016 05:03:39
14:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - Browser Info (Netscape 5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.94 Safari/537.36)
15:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - URL: https://xlibrary.skillport.eu/custom/publisherprod/speulafargeholcim/web/scorm/_scorm12_lh_gbl_hsst_hsms_en/index_lms.html
16:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - ----------------------------------------
17:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - ----------------------------------------
18:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In ClearErrorInfo
19:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
20:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
21:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - strStandAlone= strShowInteractiveDebug=
22:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - Standard From Configuration File - SCORM
23:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - Using Standard From Configuration File - SCORM
24:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In LMSStandardAPI strStandard=SCORM
25:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - Calling Standard Initialize
26:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In SCORM_Initialize
27:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In SCORM_ClearErrorInfo
28:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - Grabbing API
29:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In SCORM_GrabAPI
30:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - Searching with improved ADL algorithm
31:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In SCORM_GetAPI
32:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - SCORM_GetAPI, searching parent
33:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In SCORM_ScanParentsForApi, win=https://xlibrary.skillport.eu/custom/publisherprod/speulafargeholcim/web/scorm/S12SPLW/launch_js.html?startpage=_scorm12_lh_gbl_hsst_hsms_en/index_lms.html&sessionid=10026128-93509545407924181434244-_scorm12_lh_gbl_hsst_hsms_en-_scorm12_lh_gbl_hsst_hsms_en-@0-SPCSF&aiccurl=https%3A%2F%2Ffra-pvsp80abbe.skillport.eu%3A443%2Fskillportbe%2Fspeulafargeholcim%2FResult.rbe&windowparameters=height=569,width=788,resizable=no,toolbar=no,scrollbars=no&COURSEINFO=skins/sp_pt1pc1ssl1db0&DYNAMIC_SKIN_URL=https://fra-pvsp80abbe.skillport.eu:443/skillportbe/speulafargeholcim/Cmd.be&tryRIA=true&use508=0&SIGNED_APPLET=true
34:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - SCORM_GrabAPI, returning
35:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - Calling LMSInit
36:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In SCORM_CallLMSInitialize
37:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - In SCORM_GrabAPI
38:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - SCORM_GrabAPI, returning
39:Tue May 10 2016 14:23:05 GMT-0500 (SA Pacific Standard Time) - Calling LMSInitialize
40:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - strResult=false
41:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - Detected failed call to initialize
42:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - In SCORM_SetErrorInfo
43:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - intSCORMError=101
44:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - strSCORMErrorString=General exception
45:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - strSCORMErrorDiagnostic=LMSInitialize: cannot communicate with the LMS, Error: LMS returned empty or badly formatted reply LMSComm.start: failed to communicate properly with the LMS, ErrorType: INTERNAL
46:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - Error calling LMSInitialize:
47:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - intSCORMError=101
48:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - SCORMErrorString=General exception
49:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - Diagnostic=LMSInitialize: cannot communicate with the LMS, Error: LMS returned empty or badly formatted reply LMSComm.start: failed to communicate properly with the LMS, ErrorType: INTERNAL
50:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - ERROR Initializing LMS
51:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error initializing communications with LMS
52:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - ERROR - LMS Initialize Failed
53:Tue May 10 2016 14:23:06 GMT-0500 (SA Pacific Standard Time) - In DisplayError, strMessage=Error initializing communications with LMS

Please if you can help me.

Thank you very much.

Ashley Terwilliger

Hi Javier,

This thread is a bit older, so I'm not certain that other folks who ran into similar issues are still subscribed. I'm not sure of the steps Manoj mentioned going through, but perhaps you'll also want to lok at the information here in terms of how to troubleshoot LMS issues.  If you continue to have difficulty with the set up at SCORM Cloud which is an industry standard for LMS content, can you reach out to our Support team here to share your file so that we could test further?

Manoj Shekar

Hey Yu Chang,

Please visit this link "
http://smjhelp.blogspot.in/2015/08/error-initializing-communication-with.html"
and check if you are getting rid of the error by following the steps as
mentioned in the blog. If problem persists reply with the screenshots on
where you're facing problems.

Thanks & Regards,
Manoj.S